Property Owner's Rights
Am I entitled to refuse to allow the inspectors onto my property?
Not without good reason. Council is empowered by the Local Government Act to carry out inspections. All Council staff and Contractors carry a "warrant ID" and must produce this when asked. Council will only enter a property when a possible issue has been identified.
Who should I contact if I am dissatisfied?
Contact Council by writing, telephoning or emailing via the Council Website. Alternately visit one of our service centre. A CCM (service request) will be created to ensure we are able to track the progress and outcome.
My drains were like this when I bought the house. Isn't this the previous owner's responsibility?
No. The current owner is responsible. Unfortunately when buying a property you inherit any outstanding issues and non-compliances.
Council granted a building consent. Isn't this Council's responsibility?
No. In almost all cases the problem will have been created after the building consent was issued. For example, downpipes from the roof may have been illegally connected to the gully traps years after the house was occupied.
I am only a tenant. Do I have to do anything?
Council will have written to your Landlord. All you have to do is allow the inspectors onto the property. If you have any issues with this, you will need to speak to your Landlord.
Last Reviewed: 03/03/2017