eInvoice, Where can I pay my rates or water rates accounts? Payment methods, Penalties, Rates enquiries
If you wish to receive your rates invoice via email, search for your property using the Rating Information Database and then click the 'eInvoice' or 'Requests, uploads and downloads' links. Or email info@tauranga.govt.nz. Please include your customer number from the top of your rates or water rates invoice.
Show Me »
- The Customer Service Centre
91 Willow Street, Tauranga
Monday - Friday 8.00 a.m. to 5.00 p.m. (excluding Wednesdays)
Wednesdays 9.00 a.m. to 5.00 p.m.
- Any participating NZ Post Shop as long as you have an invoice with a barcode. Find your local NZ Post Shop.
Payments may be made by either cash, direct debit, cheque, credit card, eftpos, automatic payment, internet banking or telebanking.
Pay rates online
Pay water rates online
Direct Debiting:
- For land rates, this method of payment enables you to give Tauranga City the authority to make deductions from your bank account at an agreed frequency - monthly, 6 monthly (on invoice) or annually. Automatic Payment and Direct Debiting is available on the basis that each instalment is cleared in full by invoice due date.
- For water rates, the amount payable (as shown on your water rates invoice) will automatically be deducted from your bank account, on the due date for payment as shown on the invoice. Water rates direct debits cannot be taken out monthly, six monthly or annually - they only operate on an invoice-to-invoice basis.
Rates Direct Debit form
Water Rates Direct Debit form
If you wish to cancel the Direct Debit, or make changes to it, please contact Tauranga City Council on 07 577 7000.
Some changes can be made over the phone, others require a new Direct Debit form to be completed (e.g. if you change the Bank the payment is to come out of, a new form is required).
If you move from one house to another, the bank requires a new direct debit form, this is because the valuation number changes.
Paying your water invoice by direct debit is easy to set up and means your water bill is always paid on time.
For more information on paying your rates / water rates by direct debit please call at the Customer Service Centre at 91 Willow Street, Tauranga or phone 07 577 7000.
Credit Card:
- you can pay your rates by credit card
- at our Willow Street customer service centre
- over the phone by calling our Call Centre on 07 577 7000
Please have your rates/ water rates invoice with you as the invoice number is required for credit card payments.
Only Visa or Mastercard payments are accepted.
There is a 1.3% convenience fee for all credit card payments.
Cheque:
All cheques are to be made payable to the Tauranga City Council and returned in the reply paid envelope provided with your rates / water rates account. You'll notice the envelope is addressed to Auckland. We use an electronic process to record cheque payments and this technology is not yet available in Tauranga.
Receipts for payments will only be issued for those accounts where it is requested. This is done by presenting the whole Rates I Water Rates Invoice with your payment. If no receipt is required, only the bottom tear-off portion need be presented with the payment.
New Zealand Post Shops:
Rates and water accounts can now be paid at any participating NZ Post - Bill Pay shop - please note that credit card payments are not accepted.
Automatic Payments:
- This allows you to make regular payments automatically from your bank account (e.g.weekly, fortnightly or monthly). For land rates, please ensure the correct amount is set up to be paid each time, so that the payments made equal the total of your rates instalment to avoid any late payment penalties. For water rates, you should check to ensure that your payments are keeping up with the amount you are being charged for your water rates, to avoid any late payment penalties.
- Please note that for land rates, monthly automatic payments or direct debit payments are equal payments made in advance of the due date for rates payments. In effect you are building up a credit each month towards your next rates payment.
Water Rates Automatic Payment Application form (624kb pdf)
Rates Automatic Payment Application form (650kb pdf)
Internet or Phone Banking - Customers within New Zealand
You can make arrangements with your bank to pay your land rates and other bills using telephone or internet banking. Contact your bank to set this up, you will need to provide the bank with the Valuation reference number from your rates notice for the applicable property. The bank will have all of the other required details.
Internet or Phone Banking - Customers outside New Zealand
Customers outside of New Zealand, or with an overseas bank will need to provide the following details to their bank:
|
Payee name
|
Tauranga City Council
|
|
Payer particulars
|
Your name
|
|
Payer code
|
Property address (listed on your Rates notice)
|
|
Payer reference
|
Valuation Reference number (listed on your Rates notice)
|
| Account name |
Bank |
Branch |
Account number |
| Tauranga City Council |
National Bank |
Tauranga |
06-0433-0213474-00 |
Note: For multiple properties it is essential that a separate payment is set up for each property, as above.
Remember to pay your rates before the instalment due date to ensure Tauranga City receives your payment on time.
Penalties
A 10% penalty will be incurred on any balance of a rates instalment that is not paid by the due date specified on the invoice.
A further 10% penalty will be incurred in July each year for any balance that remains unpaid.
Tauranga City Council Rates
All enquiries regarding these rates should be directed to the Customer Service Centre situated on the ground floor of Council’s Administration Building at 91 Willow Street, Tauranga.
Phone 07 577 7000.
Bay of Plenty Regional Council Rates
All enquiries regarding these rates should be directed to the Regional Council Offices, located at Quay Street, Whakatane.
Phone 0800 368 267, otherwise phone 07 922 3390
Last Reviewed: 18/07/2011