× Search

Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Pānui hou

Latest news

Council makes changes after Bella Vista

Tauranga City Council has made significant changes to its operations since the failure of the Bella Vista subdivision.

A report presented to Council today outlined improvements to policies, procedures, training, enforcement and other aspects of its operations such as processes around consenting earthworks.

The report also details a nine-month schedule for training and auditing to help ensure that improvements are ongoing.

The report was authored by acting general manager: regulatory and compliance Ray Day as a detailed response to issues identified in a Ministry of Business, Innovation and Employment report into Bella Vista.

It said that “a clear vetting procedure supported by robust policies” had been developed to support staff with building consent applications.

Internal training workshops had been organised, supported by online training, and a full-day workshop had been delivered by an external agency to help improve one aspect of Council’s operations.

Policies and procedures were being revised to ensure that external parties supplied certain documents to Council during construction, rather than at the end of a project, and a building consent document was being reviewed.

Regular audits were underway to ensure that certain building consent policies and procedures were being adhered to.

Externally, workshops and communications had been planned to make sure key stakeholders in the industry understood the way that Council handled aspects of the consent process.

Multiple inspectors would be assigned to projects, rather than a “single point of contact”.

The development of a clear process for dealing with enforcement under the Building Act 2004 had been added into the training calendar.

Many other improvements are outlined in the report, which will be published on Council’s Bella Vista page.

Posted: Apr 17, 2019,


Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

Back To Top