Customer services | LIM reports and property files | Rubbish and glass collections | Transfer stations | Libraries | Pools | Community halls and centres | Indoor sports venues | Baycourt | Historic Village | Building consents and resource consents | Freedom camping complaints | Breaches of alcohol bans | All-terrain vehicles on beaches | Longline fishing on beaches | Homelessness queries | Animals on beaches complaints | Dog attacks | Animal welfare
Tauranga City Council offices, including our customer service centre, will close at midday on Tuesday, 24 December and re-open at 8am on Monday, 6 January.
Our contact centre remains available 24/7 on 07 577 7000, every day including the statutory holidays.
Some services like rubbish and glass recycling collection, libraries, transfer stations, pools and sports centres – will continue to be available, with some tweaks to opening hours. See details below.
The statutory holidays this holiday period are:
- Wednesday, 25 December: Christmas Day
- Thursday, 26 December: Boxing Day
- Wednesday, 1 January: New Year’s Day
- Thursday, 2 January: day after New Year’s Day
The customer service centre at 91 Willow Street will close at midday on Tuesday, 24 December and re-open at 8am on Monday, 6 January. Our contact centre remains available 24/7 on 07 577 7000, every day including the stat holidays.
Make our contact centre advisors your first port of call for any questions or issues.
Please note our customer service centre will close at 3pm on Thursday, 19 December for a staff function. We will reopen as normal on Friday, 20 December.
LIM reports and property files
The LIM office will be closed between Tuesday 25 December 2018 and Tuesday 15 January 2019 included. These are statutory non-working days for the purpose of LIM processing under the Local Government Official Information and Meetings Act.
If you need a LIM report before the holidays, put in your application by:
- Monday 10 December for a 10-day residential or commercial LIM
- Wednesday 19 December for a 3-day residential LIM
Processing of LIM applications received after Monday 24 December 2018 will start from Wednesday 16 January 2019.
This does not impact requests for property files, which will continue to be delivered throughout the holiday period excluding statutory holidays.
Rubbish and glass collections
Rubbish collections in Greerton, Tauriko, Gate Pa, Judea and Barkes Corner
There will be no rubbish or collection on Christmas Day (Wednesday, 25 December) and New Year’s Day (Wednesday, 1 January). If your collection day is usually Wednesday, which applies to residents in Greerton, Tauriko, Gate Pa, Judea and Barkes Corner, your rubbish will be collected on the following Saturday instead (Saturday, 28 December and Saturday, 4 January 2020 respectively). This applies to all collections, both council and private.
Kerbside collection day finder
Both our transfer stations will be closed on Christmas Day and New Year’s Day. Open from 8am to 5pm on Boxing Day and the weekend in between.
Tauranga transfer stations
All libraries will be closed from 12pm on Tuesday, 24 December and on the four statutory holidays. Hours will be normal during the rest of the holiday period.
Please note our libraries will close at 2.30pm on Thursday, 19 December for a staff function. We will reopen as normal on Friday, 20 December.
Libraries branches and normal opening hours
Baywave TECT Aquatic and Leisure Centre, Memorial Pool, Greerton Aquatic and Leisure Centre, Otumoetai Pool and Mount Hot Pools.
Christmas / New Year opening hours
Community halls and centres
Tauranga community halls and centres
Christmas / New Year opening hours
Indoor sports venues
ASB Arena at Baypark, QEII Youth Centre, Mount Maunganui Sports Centre, Merivale Action Centre and Aquinas Action Centre
Christmas / New Year opening hours
The Baycourt Box Office will close at midday on Tuesday, 24 December and will re-open at 8.45am Monday, 20 January.
Baycourt opening hours
The Historic Village
The Historic Village grounds on 17th Avenue are open every day of the year, but the office is closed on weekends and public holidays.
Historic Village office opening hours
Building consents and resource consents
The statutory shutdown period is Friday, 20 December to Friday, 10 January inclusive. The statutory clock will stop on building consent and resource consent processing. This period will therefore not count toward the 20-working day processing time.
People can still lodge applications over the holiday shutdown period, however they will begin to be reviewed until Monday, 13 January.
Freedom camping complaints
There are a number of reserves, roads and car parks in Tauranga where self-contained mobile homes can freedom camp. However, there are different restrictions on the number of parking spaces available and days of the week someone can stay at each location. The maximum number of nights anyone can stay at any one location is two.
Full details on Freedom camping
Campers who do not adhere to the rules, may be issued with a $200 fine (TCC started issuing fines in June 2017).
Complaints can be made via the contact centre. TCC staff handle complaints during business hours and contractors afterhours. The majority of complaints are usually about campers not being in a self-contained motorhome (if you want to freedom camp in Tauranga, you must be in a self-contained vehicle that clearly displays NZS5465:2001 certification).
All reserves where you can freedom camp have clear signage and where possible we have dedicated parking bays which have been painted green with a white campervan stencil. Campers must be parked within the designated area overnight to avoid receiving a fine.
If a camper wants to challenge an infringement notice they can do that online
Dispute an infringement notice
Breaches of alcohol bans
Our permanent alcohol-free areas are extended over the New Year period.
Permanent alcohol free areas
Additional extended and temporary New Year alcohol-free areas
Police have the power to search for alcohol and issue a $250 instant fine. Council enforcement staff cannot issue fines.
Complaints about breaches of the alcohol ban should be made to the Police.
All-terrain vehicles on beaches
All-terrain vehicles (three or four wheeled only, not two wheeled) may be driven on the beach for recreational fishing purposes only, as long as they have the permission of council (authorisation number must be displayed on the vehicle). They can only be ridden on the beach east from Karewa Parade (vehicle access point 105 and 107 Karewa Parade) to and from the Kaituna River. They should be driven below the high tide mark (except when unsafe to do so) and must not be driven on the dunes.
Complaints should be made to the Police. Council enforcement staff cannot issue moving vehicles fines.
Longline fishing on beaches
Under our new Beaches Bylaw 2018, longline fishing (regardless of how it is deployed) is not permitted between the hours of 10am and 5pm from 15 December to 15 February. Fishing is not permitted within 300m of any flagged lifeguard area at all times.
There are a number of organisations, not-for-profits and community groups that can offer help to those in need. Details of our local support services, and what support they offer, is on our website.
Need a hand flyer (460kb pdf)
Animals on beaches complaints
You can exercise you dogs on most of our beaches all year around as long as you have your dog under control and do not allow it to walk up to people or their property uninvited.
But there are a few exceptions, you can’t take your dog to Pilot Bay, Mauao, Mount Main Beach and Moturiki Island. This includes walkways, boardwalks, grassed areas, the foreshore and the dunes. This is to protect nesting wildlife in these areas and because they are areas of high usage by the public.
You can find the leash control areas or dog prohibited areas and a lot more information on our animal complaints webpage.
Leash control or dog prohibited areas
Complaints to be made to the contact centre. Contractors will be working over the Christmas period.
Depending on the type of complaint, the seriousness of the incident, and/or whether there have been any previous complaints, the response from council will vary. For a non-serious complaint we will send the owner (if known) a letter advising them of the complaint. If a second complaint is received, an animal serivces officer will visit the property (if known) and talk directly to the owner to help resolve the issue.
More information on animal complaints
Sick, injured or dead wildlife, including penguins, seals, birds can be reported to DoC on 0800 DOC HOT (0800 362 468)
To report a dog attack / dog bite call the contact centre as soon as possible. Council takes dog attacks/bites very seriously and will act as quickly as possible.
Any complaints about animal welfare, including animal ill-treatment or cruelty, should be made to Ministry of Primary Industries on 0800 00 83 33 or SPCA on 07 578 0245.