Tauranga Airport soars above rest to win Canstar Blue’s 2020 Most Satisfied Customers Award for domestic airports.
The airport received a five-star rating for overall satisfaction, waiting areas and communication, as well as four stars for facilities, parking and ease of check-in. Tauranga outscored all other domestic airports including major terminals such as Auckland, Christchurch, Queenstown, Dunedin and Wellington.
Ray Dumble, Tauranga Airport CEO said winning the Customer Satisfaction Award was the best praise the airport could get, and will be well-received by all staff and contractors involved in the recent upgrade.
‘We take great pride in putting our customers first, and to win this award during a year of major construction is testament to the effort our staff put into minimising disruption to travellers.’
The original terminal was constructed in 1967, and although it had served the region well, passenger volume has been increasing and the upgrade was needed to future proof the airport.
The $12.7 million redevelopment was completed last year and doubled the floor area of the terminal, making room for a larger lounge, new check-in area and café space. The improvements also created a shorter walk from the terminal for boarding.
‘Our focus was to create a space that both customers and staff enjoyed, and this award is proof we have achieved that’ explained Ray.
Although the terminal upgrade is complete, a proposal has been approved to expand the car rental depot and the number of car parks to meet demand.
The airport is owned by Tauranga City Council however is self-funded with no ratepayer assistance.
View all Canstar Blue airport ratings