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COVID-19: information

Right now, our focus is on supporting your welfare and maintaining the essential services you rely on like water, sewage and transport. Some other services are disrupted though, and most public facilities are shut. Find out what's happening with our services, facilities, parks and venues: www.tauranga.govt.nz/covid19  |  For information on coronavirus: covid19.govt.nz  |  Stay safe and be kind to one another - kia kaha Tauranga.


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COVID-19: Alert level 3. Council shifts focus to essential services

Following the Prime Minister’s announcement, the nation is now at COVID-19 alert level 3.

Although this is an unprecedented event, the Council does plan for them and will continue to put their COVID-19 pandemic response plan into action.

As part of this response plan, Council will be shift its focus and workforce to supporting the community with essential services.

This does mean there will be some disruption to services, and from tomorrow the following will come into effect: 

Contacting the Council

The call centre will be the only way to contact the Council. The phone number is: 07-577 7000

Council meetings

Councillors will still be meeting tomorrow (Tuesday 24 March), however the public will not be able to attend. It will be live streamed and the public will be able to view it on our website.

City waters

There will be no disruption to city water supplies or waste water services.

Rubbish Services

Our contractor has assured us that services will continue, but will assess the risk to their staff on an ongoing basis.

Emergency Management

Civil Defence recovery and welfare functions have been activated and the organisation is supporting the Ministry of Health as the lead agency for the pandemic response.


Our communications team will still be on hand to keep our communities updated and informed, as well as answer media enquiries.

Tauranga Operations Centre (TTOC)

The Tauranga Transport Operations Centre will still be operating, monitoring traffic and CCTV cameras.

Building Inspections

There will be no building inspections until further notice. 

Animal Services

Animal Services will continue to manage the Pound and respond to dangerous and wandering dogs.

Digital Services

Will still be functioning and supporting the organisation as staff shift to working from home.

During the next 48 hours Council staff will continue to implement our plans to keep the city running as the nation moves to COVID-19 Alert level 4.

We will keep you up to date and more information will be available soon.

Posted: Mar 23, 2020,
Categories: General, COVID-19,

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