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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

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Changes to kerbside collections during Alert Level 4

Under Alert Level 4, we are making essential changes to our kerbside collections service to help keep everyone safe. 

Garden waste, rubbish and yellow-lid recycling bins are all being collected as normal.

Food scraps and glass bin collections
We're unable to collect glass recycling or food scrap bins as they must be picked up by hand as opposed to being lifted by a truck, which poses a health risk to our drivers and the community.

Residents are encouraged to hold onto recycling and food scraps until the next collection. If that’s not possible, food scraps and glass can both go in the red-lid rubbish bin. Glass in the red-lid bin should be the last resort as it will be sent to landfill, and please be mindful not to overfill your bin.

If your rubbish bin is too full, glass can be put into the yellow-lid recycling bin, but it won't be recycled.

Assisted service
During Alert Level 4, we are unable to provide an assisted kerbside collection service due to the level of manual handling that is required.

If you will miss a collection this week and your bins are full, we may be able to visit your property next week to provide an assisted service if it is safe to do so.
Alternatively, if you have means to take your rubbish or recycling bin to the kerbside on your designated collection day, it will be collected.
Assisted service customers can contact council if they have any questions about their service.
Bin deliveries
Bin deliveries are on hold for the next few days, we will provide further updates in due course.
Transfer stations
Te Maunga Transfer Station is closed to the public.

Check our website for more information.

Posted: Aug 18, 2021,
Categories: General, COVID-19,


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