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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

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Utu tuihono kāri whare pukapuka

Pay library card account online

Website changes overnight on Thursday, 30 May 2024

To enhance security for online payments, our website will undergo changes overnight on Thursday, 30 May 2024. Please note that our website will be unable to process payments from 7.30pm on Thursday, 30 May 2024, until 7.30am on Friday, 31 May 2024.

Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Step 1 of 2

Make a library account payment online

Use your library card to pay your account online. Payments will be processed by the next business day.

If your account is ‘barred’ you may not be able to make an online payment.

If you have any questions please call 07 577 7177 or email library@tauranga.govt.nz

Online payment options
POLi internet banking – pay straight from your bank account, with no surcharge.
Visa/Mastercard debit or credit card – if you choose to pay by debit or credit card a surcharge of 1.3% is payable.

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