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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online

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Pay water rates online

Website changes overnight on Thursday, 30 May 2024

To enhance security for online payments, our website will undergo changes overnight on Thursday, 30 May 2024. Please note that our website will be unable to process payments from 7.30pm on Thursday, 30 May 2024, until 7.30am on Friday, 31 May 2024.

Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Step 1 of 3

Pay your water rates online

Online payment options
Direct debit - setup a direct debit online.
POLi internet banking – pay straight from your bank account, with no surcharge.
Visa/Mastercard debit or credit card – if you choose to pay by debit or credit card a surcharge of 1.3% is payable.

Please enter your invoice number and your customer number as shown on your invoice

* indicates a required field


 
 
 
 

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