Retirement Villages and Apartment Complexes
If you are a resident of a retirement village or apartment complex, we are reaching out directly to your village manager, property manager or body corporate to gain feedback from the property collectively about our new proposed collections. You can also provide your feedback on our proposed kerbside services by taking our survey at www.talkingtrash.co.nz, and selecting ‘retirement village or apartment complex’ in the first survey question to get specific questions related to these property types.
We’ve learnt through talking with retirement villages and apartment complexes since the launch of our glass recycling service, that a one-size-fits-all service designed for the average household in Tauranga isn’t always the best option. Particularly, we received the following feedback:
- frequency of collection (collections often need to take place more frequently – particularly around busy holiday periods)
- bin sizes available (larger shared bins that don’t take up as much space are sometimes easier than smaller bins for each household)
- charging (multi-dwelling properties prefer to be charged for the total number/size of bins on site/being collected, where communal collection points are established, instead of a charge per household)
- responses to problems (sometimes things go wrong with collections and they need someone to contact immediately to avoid adverse effects for residents or the business).
We’re now reaching out to all retirement villages and apartment complexes, to find out what they think of the proposed rates-funded kerbside collections, and particularly, if they’d like to add any further feedback to what we’ve already received above about our current glass recycling service. While we can’t guarantee we will be able to deliver a service tailored specifically for retirement villages and apartment complexes, we will do our best to incorporate the feedback received into the new proposed kerbside.
Households on Private Roads
If your household is on a private road, to have your bins collected from the kerbside directly outside of your home, all households would need to sign a waiver saying that Council will not be responsible for any damage to the road which could result from collection truck movements. This is a standard approach taken by other Councils in New Zealand. If all households on a private road don’t sign the waiver, we are unable to collect your bins from the kerbside directly outside of your home. However, your bins will still be collected from the nearest public road instead. Anyone who requires assistance taking their bin to and from the kerbside for collection, due to a physical ailment or disability, can apply for our free, assisted service. Those living on private roads can provide their feedback on our proposed kerbside services by taking the Talking Trash survey at www.talkingtrash.co.nz, and selecting ‘private road’ in the first survey question to get specific questions related to these property types.
Those with secondary dwellings
We are proposing contacting those households with secondary dwellings in the lead up to the launch of the proposed service to determine if they would like one full set of bins for their property to share across their dwellings or would prefer two full sets – one set for each dwelling.
We will work with Maori Land owners in the lead up to the launch of the proposed service to determine how many full sets of bins they require where there are multiple households on one rateable property.
Our proposed collection service is for residential properties only at this stage, and therefore doesn’t include commercial properties or businesses.