A person holding a manager's certificate must be on duty at all times alcohol is being sold or supplied on licensed premises.
The certificated manager must be on site at all times alcohol is sold. The only exception is clubs, where a manager doesn’t need to be on site but must be on duty and easily contactable.
For information about alcohol related training contact ServiceIQ.
Please read the Sale and Supply of Alcohol Act 2012 advice notes for applicants before making any application for a manager’s certificate.
You must be over the age of 20 and have a minimum of six months’ experience working in licensed premises before you can get a manager’s certificate. You must also provide a copy of your licence controller qualification (LCQ).
Sale and Supply of Alcohol Act 2012 Advice Notes (102kb pdf)
To apply or renew your manager’s certificate you can complete your application online.
Licence controller qualification
The Licence Controller Qualification (LCQ) is the ‘prescribed qualification’ which is required to demonstrate that those applying for or renewing their manager’s certificate have received recent and relevant training as set out in the Sale and Supply of Alcohol Act 2012 and the Sale and Supply of Alcohol Regulations 2013.
A manager's certificate won't be issued if the applicant has not provided Council with a copy of their LCQ.
Contact ServiceIQ on 0800 863 693 for more information.
What do I need to provide with the application?
The application form outlines all information you need to provide, including:
- written references signed by the licensee of the licensed premises where you have gained experience
- a reference from your current employer supporting your application and confirming your suitability to be a certificated manager
- copies of your LCQ
- the application fee.
You need to support your application with written references to demonstrate that you have gained the necessary experience.
The references need to be signed by the licensee or club secretary of premises where you have experience working in the alcohol industry and one of the references must come from the place where you are currently employed.
Your application will be rejected if you don’t provide references.
Renewing your certificate
It is the responsibility of the holder of a manager's certificate to ensure they renew their certificate on time. The process is the same as for filing a new manager's certificate application.
If your manager’s certificate expires, you must apply for a new one.
Your certificate won’t be renewed if you don’t also provide a copy of the LCQ and LCQ bridging test certificate to Council. Contact the ServiceIQ on 0800 863 693 for more information.
Temporary, acting or change of managers
- In any case where a Duty Manager is ill or is absent for any reason, or is dismissed, or resigns, the licensee (the Licence holder) may appoint as a Temporary Manager a person who is not currently the holder of a manager’s certificate.
- The person appointed must apply for a new manager’s certificate within two working days of the start date of the appointment.
- If the District Licensing Agency does not receive a manager’s certificate application within two working days, or if the application is refused by the Agency, the licensee must terminate the appointment accordingly.
An Acting Manager is a person appointed by the licensee, who is not the holder of a manager’s certificate but is required to act as a Duty Manager for a defined period of time.
An Acting Manager may be appointed by the licensee as follows:
- for a period not exceeding 3 weeks at any one time where a Duty Manager is ill or absent for any reason
- where a Duty Manager is on vacation or annual leave, the maximum length of appointment is an aggregate of six weeks in each twelve month period.
Change of manager
When a manager is appointed to or terminated from a licensed premises, the licensee must advise the District Licensing Committee.
Use the form below for temporary, acting or change of managers. Specific conditions may apply please contact us for more information.
If you have a conviction you can discuss any potential impact on an application with the Police or one of our alcohol licensing inspectors to find out if they’re likely to oppose your application. This will give you an indication before you apply and pay the fee.