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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


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Terms of use


Tauranga City Council ("Council") has made every reasonable effort to provide accurate and current information on this website and subsidiary websites. However, the Council does not present this information as advice and does not accept responsibility for actions taken based on the information on this website and subsidiary websites. The Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website and subsidiary websites.

The Council does not guarantee or represent that:

  • you will have uninterrupted or error-free access to, and use of, this website, subsidiary websites or the facilities (including the online services) available or accessible via this website and subsidiary websites
  • the website, subsidiary websites, the facilities (including the online services) available or accessible via this website and subsidiary websites, or any files available for downloading will be error-free or free from viruses, faults or defects
  • the content and/or facilities (including the online services) available or accessible via this website and subsidiary websites is accurate, complete, or suitable for a particular purpose. You must rely on your own judgment in relation to any matter of this type.

Use of Website

Your access and use of this website and subsidiary websites is subject to these Website Terms and Conditions and all applicable laws. By accessing and browsing this website and subsidiary websites, you accept and agree to comply with, without limitation or qualification, these terms and conditions.

The Council may vary, alter or otherwise update the terms applicable to this website and subsidiary websites from time to time, without notification. It is your responsibility to ensure that you are familiar with the current terms and conditions. You agree to be bound by the terms and conditions that are in effect at the time you access this website and subsidiary websites.

You are not allowed to do anything which alters this website and subsidiary websites, or interferes with or affects their working. This includes removing anything from them, adding anything to them, linking them to another website, and distributing any part of them to anyone else.

Online Services Terms and Conditions

By using any online services available or accessible via this website, you accept and agree to be bound by the Online Services Terms and Conditions.

Online Services Terms and Conditions

Social Media Terms of Use

We welcome your participation on our social media pages. 
Please be respectful of the community by complying with the terms and policies of Facebook. Tauranga City Council reserves the right to delete or ban users for comments, images or links that:

  • attack or discriminate other users
  • contain expletives
  • have inflammatory content that target or disparage any ethnic, racial, or religious group. 

Tauranga City Council claims no liability in any way connected to the use of or access of their social media accounts.

Privacy Statement

Council is required to comply with the provisions of the Privacy Act 2020. Personal information is collected, held and used in accordance with the principles set out in the Act. Council has a detailed Privacy Statement that explains what personal information we collect, and how we collect, use and share your personal information.

You may browse this website without providing any personal information. However, when you visit this website, we automatically log some non-personal information relating to site use – this is explained in our Privacy Statement.

Where you voluntarily provide personal information on this website or subsidiary websites (e.g. through your use of an online service), our Privacy Statement applies.

You may seek access to, or correction of, personal information held about you by the Council in accordance with your rights under the Privacy Act.

All enquiries about or formal requests for information in terms of the Privacy Act 2020or the Local Government Official Information and Meetings Act 1987 should be made in writing to:

Tauranga City Council
By post: Private Bag 12022
Tauranga 3143
By email: info@tauranga.govt.nz

If you feel we have breached the Privacy Act or have a privacy issue you wish to discuss with us, please contact us at the above address or phone (07) 577 7000.

For more detailed information about the Privacy Act you can refer to the Privacy Commissioner's website

If you believe there is a privacy dispute we cannot resolve, you can make a complaint to the Privacy Commissioner, who can investigate potential breaches of the Privacy Act.  The Privacy Commissioner’s contact details are available on their website here


This website and the content on this website is owned or otherwise provided by Tauranga City Council. All rights reserved ®. All material on this website, including without limitation, text, images, graphics, layout, look-and-feel and any other information contained on or in this website (collectively, "content") is subject to copyright and other proprietary rights. All images are, unless otherwise stated, Copyright © Tauranga City Council 2011.

Externally sourced content or material is copyright to the respective provider.

You may reproduce, store and use the content of this website for personal, informational and non-commercial purposes only. Any reproduction must:

  • reproduce the material accurately
  • not use the material in a derogatory manner or a misleading context
  • include an acknowledgment of the source and copyright status of the material.

You may link to this website, but permission is restricted to making a link without any alteration to the website’s content. Permission is not granted to reproduce, frame or reformat the files, pages, images, information and materials from this website on any other site unless express written permission has been obtained from the Council. The Council reserves the right to prevent linking by giving notice.

Except as stated in the above paragraphs, no portion of the content of this website, or the Tauranga City Council logo(s), may be copied or used without the written permission of the Council.


While the Council makes every reasonable effort to keep information and materials on this website secure, it is not responsible for any breach of security that is out of its control.

Links to External Sites

For your convenience this website contains links to other sites that are external to the Council and are not under the control of the Council. While the Council takes reasonable care in selecting linked sites, the inclusion of any such link does not imply endorsement, investigation or verification by the Council of the linked site. The Council is not responsible for, and makes no representations, warranties or conditions concerning the contents or operation of any linked site or any link contained in a linked site. It is your responsibility to make your own decisions about the accuracy, currency, reliability and correctness of information contained in linked external sites.

Governing Law

Use of this website and the applicable terms and conditions shall be governed by the laws of New Zealand. The New Zealand Courts have exclusive jurisdiction over any matter arising out, or in connection with, the interpretation or application of the applicable terms and conditions.

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

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