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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Tikanga ratonga tuihono

Online Services Terms and Conditions


Tauranga City Council ("Council") has online facilities that enable certain services and transactions to be carried out through the Council website and subsidiary websites ("online services"). All online services are subject to these terms and conditions as well as the Council website terms of use, which are incorporated herein by reference.

Website terms of use

Use of online services

Council makes the online services available for your personal and/or internal business purposes. You may use information provided to you through your use of the online services solely for your personal and/or internal business purposes, provided that you:

  • Do not remove any proprietary rights notices
  • Do not modify, or make available, the information supplied or the Online Services itself, to any third parties through a networked computer environment; and
  • Do not make any additional representations or warranties regarding the information.

You agree not to use the online services for any improper, injurious, offensive or unlawful purposes and not to damage or disrupt the online services.

You are responsible for any actions you take and all outcomes based on information obtained through your access and use of the online services.

Information and privacy

You hereby authorise the Council to receive and collect information about you (including information about your online transactions) from time to time through the Council website and subsidiary websites. Any such information collected shall be treated in accordance with Council’s obligations under the Privacy Act 2020 and Council’s Privacy Statement.

For further information on your privacy rights, please view the Privacy statement section of Council's website terms of use


Certain information can be made confidential and a request can be made for the same. The final discretion for making any information confidential lies with the Council. You acknowledge and agree that the Council may choose not to supply you with any information that it has made confidential, and/or you will comply with any confidentiality obligations notified to you by the Council. You are able to request further details regarding confidential information by contacting the Council.

Consent for Council to receive and store information in electronic form

Use of the online services means that you agree to provide through electronic means any relevant information, documents and attachments in the format and to the standards described for each online service. It also means you agree and understand that the information will be retained in electronic form.

Consent for Council to provide you with information in electronic form

Use of the online services means that you agree to receive (if nominated) information through electronic means. Where information is requested by another person, the requesting party is deemed to be the recipient’s agent and is presumed to have obtained the consent of the recipient to receive in electronic format.


Certain online services require you to register and obtain a username and password to verify your identity and enable access to the online services. You agree that all information provided to the Council by you in relation to your registration shall be current, complete and accurate.

Password Security

If you are required to select a password to use or have access to an online service, the Council recommends the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, drivers licence, licence plate or passport. Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters. You are entirely responsible for maintaining the security of your username and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity. You should change your password immediately if you believe that your username and password have been used without authorisation and advise the Council of this. The Council shall not have any liability for your failure to comply with these obligations.


Online services are provided through a secure website. However, you acknowledge and agree that internet transmissions are never entirely secure or private, and that any message or information you send to or through to the Council website (including credit card information) may be read or intercepted by others, even where a website has stated as being secure. The Council shall have no liability for the interception, "hacking" or other unauthorised access of information through the Council website or any other website, by unauthorised third parties.

Your warranties

By using an online service, you represent and warrant that you are 18 years or older and have the appropriate authority and legal capacity to validly accept these online services terms and conditions. If you are using a credit card to carry out an online service, you represent and warrant that the credit card is issued in your name and that you will pay all charges incurred while using the Online Services. If you are accessing or using an online service through a registered account, you represent and warrant that you are authorised to use the username and password to such account.

Accuracy and binding nature of information

Before completing a transaction, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct. You should print the transaction confirmation for future reference and your files. The Council shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of providing online services or for loss of data or information caused by the factors outside of the Council’s control.

Limitation of liability

Except as expressly prohibited by law, in no event will the Council be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where the Council has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, the Council is found to be liable to you for any damage or loss which arises as a result of your use of, or inability to use, the Council website, the Council’s liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $100.00, whichever is the lesser. Some jurisdictions do not permit the exclusion of implied warranties, and if you are in one of those jurisdictions, these exclusions may not apply to you.

Right to suspend, alter or cancel online services

The Council shall be entitled at any time, without prior notice or any liability to you, to suspend, alter or cancel any of the online services and/or to substitute alternative online services, which may or may not be interactive or transactional in nature.


Refunds, if any, will be at the entire discretion of Council and will be subject to any specific additional terms and conditions in respect of the online transaction. It may be stated in the specific additional terms and conditions that no refund will be available. A request for a refund must be made by emailing info@tauranga.govt.nz.

Credit card transactions will be refunded back to the credit card used for payment. Bank to bank payments will be refunded back to the originating bank account.


If you experience any problem while using the online services, please contact Council for assistance - Phone: +64 7 577 7000 or Email: info@tauranga.govt.nz. The contact centre is available 24 hours a day, 7 days a week.

Specific terms and conditions

You acknowledge that certain online services made available or offered by Tauranga City Council from time to time may be subject to specific additional terms and conditions. You agree to review and comply with any such additional terms and conditions. Access and use of any online service shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service. Where there is an inconsistency between the specific terms and conditions and these online services terms and conditions, the specific terms and conditions will take precedence.

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

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