Visit one of our community hubs or book a meeting with a customer services advisor.
Drop in
Call in to our Tauranga, Pāpāmoa, Greerton or Mount Maunganui sites and speak to one of our friendly and professional customer service advisors. We'll find the best person for you to talk to.
Customer Service Centre at Tauranga Library: He Puna Manawa, 21 Devonport Road
- Our opening hours are 9.30am - 5pm, Monday to Friday.
- EFTPOS / credit card are all accepted - PayWave is available with a 1.3% surcharge.
Pāpāmoa Library, 15 Gravatt Road
- Providing the same services as our city centre branch, the customer service desk at Pāpāmoa Library is open Monday to Friday, 9.30am-12pm and 1pm-5pm.
- Please note: refunds cannot be processed at this site. PayWave is available with a 1.3% surcharge.
Greerton Library, 139 Greerton Road
- Providing the same services as our city centre branch, the customer service desk at Greerton Library is open Monday to Friday, 9.30am-12pm and 1pm-5pm.
- Please note: refunds cannot be processed at this site. PayWave is available with a 1.3% surcharge.
Mount Maunganui Library, 398 Maunganui Road
- Providing the same services as our city centre branch, the customer service desk at Mount Maunganui Library is open Monday to Friday, 9.30am-12pm and 1pm-5pm.
Please note: refunds cannot be processed at this site. PayWave is available with a 1.3% surcharge.
For assistance paying your rates, refer to rates in person for days and times and payment options.
Paying with cash?
As of 31 March 2025, Tauranga City Council no longer accepts cash as a form of payment. Come see our friendly staff at your local Library Community Hub and they can help you set up a different payment method. And if you prefer to continue paying with cash, you can do so in participating post shops.
For more information visit www.tauranga.govt.nz/cashless.
Book a meeting with a customer service advisor
You can book an appointment to talk to a customer service advisor in person, via online (Microsoft Teams) or on the phone.
Book a meeting
Select ‘General enquiries’, the date and time of your choice, and tell us in the notes if you’d like the appointment to be via online (Microsoft Teams), on the phone or in person. One of our team will be in touch to help get you set up for an online meeting if needed.
Our customer service centre is closed on weekends and public holidays. Call us on 07 577 7000 if you need assistance on any of those days.