There are lots of ways you can contact us - whether there’s something that’s really bugging you, you have a question, or a great idea to improve our city.
You can also let us know if you have a problem with a council-provided service, or if you just want to acknowledge the positive work your council and councillors are doing. We’re here to listen and are committed to providing outstanding service. Like you, our staff, the mayor, and councillors want the best for our city.
Telephone us
Give us a call on 07 577 7000. We’re available 24/7, even on public holidays.
When you call us, we may ask for your contact details and date of birth. This information helps us to make sure your customer records are complete and up-to-date.
Email us
Email info@tauranga.govt.nz and we'll respond to you within two working days.
Write to us
Pick up a pen and write to us. Our postal address is Tauranga City Council, Private Bag 12022, Tauranga 3143. We will respond to your letter within five working days; if we need longer to give a complete response, we will let you know.