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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Te pae whakaui pārongo

Information requests

If you want information that isn’t available on our website or from our staff, then you can request it from the Council.

Types of information requests

There are two types of information requests we can help with:

  • Official information requests (referred to as LGOIMA requests)
  • Privacy requests

Official information requests (LGOIMA request)

You can request official information held by us, our council-controlled organisations and contractors.

These requests for information are governed by the  Local Government Official Information and Meetings Act 1987 (LGOIMA).

Official information includes:

  • Reports, memos, letters, notes, advice and emails
  • Materials like tape recordings, videos or computer records and
  • Internal policies or guidelines for decision making
  • Reasons for decisions made about you
  • Information that is known but not written down.

Privacy requests

You can request personal information we hold about you.

Privacy requests are governed by the Privacy Act 2020.

If you are interested in how we collect, use and share personal information, as well our obligations and as your rights under the Privacy Act 2020, you can read our Privacy Statement.

Read our Privacy Statement

How to make an information request and what to expect

Find out how to make an information request and what you can expect from the process.

How to make an information request What to expect when making an information request

Responses to information requests

You can see recent responses to information requests that may be of wider public interest.

View LGOIMA responses

Media enquiries

Please email communications@tauranga.govt.nz with your media enquiry.

If you contact us outside of office hours (Monday to Friday, 8am – 5pm) and on public holidays, we will respond to your email on the next business day.

If this is regarding an emergency, please call our Duty Comms Officer on 07 577 7108.

Useful links

Ombudsman report 2021

View the Chief Ombudsman’s practice report into LGOIMA compliance and practice at Tauranga City Council.

Contact us

If you have any questions, email democracy.services@tauranga.govt.nz.

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

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