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We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

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Whakamaru ohotata

Civil defence

The Tauranga City Council is a member of the Bay of Plenty Civil Defence Emergency Management (CDEM) Group

The National Emergency Management Agency (NEMA) National Coordination Centre will now lead the response to the North Island Severe Weather. 

The declaration enables the Government to support the affected regions, provide additional resources as they are needed, and help set the priorities across the country for the response.

The Bay of Plenty does not currently have any weather warnings or watches in place, but this may change.

Stay alert:

  • Keep up to date with the latest MetService weather information 
  • For advice, information and planning templates check The Get Ready website
  • Prepare for high winds: Tie down your trampoline, and secure wheelie bins, BBQs and outdoor furniture. Strong winds can lift large, heavy objects and send them crashing into homes.
  • Now’s a good time to check your gutters and clear drains
  • Sandbags can be purchased at any time, and information on where to buy sandbags can be found below. Council may not be able to provide sandbags to everyone during an emergency.
  • It’s always a good idea to have a grab bag ready.
  • Cyclones can cause power outages and disruption to our roading and water networks. Ensure you have enough supplies for three days just to be on the safe side.
  • Have a plan to keep your pets safe, and store plenty of water and non-perishable animal food (canned or dried) in an airtight or waterproof container.
  • Identify a safe place in your home to gather during a tropical cyclone. This should be a place where there are no windows, skylights, or glass doors. These could break in strong winds or hail and cause damage or injury.

During a Cyclone:

  • In an emergency where life is in danger, call 111 immediately.
  • Stay inside, and don’t drive unless absolutely necessary. During a cyclone we need to keep our roads clear for emergency services.
  • Stay away from beaches and potential flood zones
  • Close exterior and interior doors and windows. Pull curtains and blinds over windows. This could prevent injury from flying glass if the window breaks.
  • Avoid bathtubs, water taps, and sinks. Metal pipes and plumbing can conduct electricity if struck by lightning. Use your water from your emergency supplies.
  • Unplug small appliances that may be affected by electrical power surges. If you lose power, unplug major appliances. This will reduce the power surge and possible damage when power is restored.
  • Stay connected - listen to the radio or follow your Emergency Management Bay of Plenty instructions online. Follow the instructions of Civil Defence and emergency services
  • We’ll provide updates on our Facebook page and website
  • Follow Bay of Plenty Civil Defence and MetService New Zealand for the latest weather and emergency updates, and Waka Kotahi for road closures and slips.

What you need to know

There are currently no weather warnings or watches for the Bay of Plenty.

Latest weather related issues and updates

Welfare Support information

Accommodation support

In the first instance, affected residents should contact their insurance companies and check policies for emergency accommodation cover, as residents will need to pay or make arrangements with their insurers for payment for short term accommodation. If your property is a rental, contact your property manager or landlord.

Tenancy information

If you are the tenant or landlord of a rental property, you can find information on your rights and obligations at www.tenancy.govt.nz or by phoning 0800 TENANCY (0800 836 262).

Financial support

Contact the Ministry of Social Development on 0800 559 009 or through their website

Psychosocial support

For support with anxiety, distress or mental wellbeing, call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Health care

  • If you are seriously unwell and need emergency care please dial 111.
  • For less critical non-emergency care, continue to phone your GP.
  • For general health advice, or if you’re just not sure where you need to go to seek help, call Healthline 0800 611 116.

Support directories 

Here to Help You website
Family Services Directory

Contact us

For any other welfare advice and support requests associated with this weather event please call TCC’s call centre staff on 07 5777 000.


Council’s call centre staff have received an increasing number of calls about how people can donate to assist Auckland’s flood victims. Information on how to make a donation to the Auckland Council Emergency Relief fund can be found on the Auckland Emergency Management webpage.


Emergency updates

In an emergency, you will be able to see the latest updates on the situation on this website and www.bopcivildefence.govt.nz/.

You can also gain useful emergency information through the following links:

  • Bay of Plenty CDEM Group Facebook
  • Bay of Plenty CDEM group Twitter
  • National Emergency Management Agency (NEMA) website and Facebook and Twitter
  • MetService website and Facebook for weather outlooks, watches and warnings
  • NZTA website and Facebook for traffic and travel information
  • Bay of Plenty Regional Council Live Monitoring for rivers, lakes, tidal, rainfall, meteorological and air quality throughout the Bay of Plenty
  • GeoNet for geological hazard information
  • Tauranga/ Western Bay Radio Stations:
    • National Radio 101.0 FM & 819 AM
    • Newstalk ZB 90.2FM & 1008 AM
    • The Hits 95 FM
    • Breeze 95.8 FM
    • More FM 93.4 FM
    • Radio Live 100.6FM

For electrical and telecommunications disruption updates, you will need to get in touch with your supplier.

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