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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Tikanga kaupapa here

How policies work

Policies support the decision making of Council, and ensure that the vision, mission and strategic direction of Council is consistently implemented. A policy is a statement of council’s position on a matter or issue.

Current policies

Policy reviews

We review our policies from time to time to ensure they remain appropriate and meet the purpose they were designed for.

Some policies are required to be reviewed to meet legislative requirements. For example, we are required to have a Gambling Venues Policy and must review that policy at least once every three years. Other policies are reviewed either according to a review cycle decided by the Council (e.g. every five years) or when it is considered a policy no longer fully meets its purpose.

Get involved

Your feedback forms a key part of many of our policy development and review processes. Your skills and experience can be included in the future of our city. To see which policies are currently being reviewed go to the Have Your Say page.

Have your say

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