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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

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Water supply

We provide Tauranga residents with constant, sustainable and high-quality water. 

The process starts with collecting water from the natural environment. We do this from three sources – the Tautau, Waiorohi and Waiāri streams. The water at the source is very clean but by the time it passes through several kilometres of land it needs some work before it is suitable for drinking or washing.

Tauranga uses an average of 44 million litres of water per day and in summer this can rise to 58 million litres per day. We have over 1400km of pipes to carry the water, 19 reservoirs to hold our supply, and over 57,000 water meters to measure how much we use.

As more people continue to move to Tauranga, our water supply system is under more pressure than ever before. Water is not an endless resource so we need to make every drop count. By using water wisely, we save on our water bills, we make sure our city has enough water for everyone and we reduce the need for water restrictions.

We’ve built a new water treatment to help meet the future supply needs of Tauranga and the wider Western Bay of Plenty. The Waiāri Water Supply Scheme includes a new water intake from the Waiāri Stream and a water processing plant on No.1 Road, Te Puke. The plant is designed to provide drinking water for up to 35,000 households.

Read more about the Waiāri Water Supply Scheme

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

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