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Water leak information

Tauranga City Council is responsible for all of the water pipes that lead up to your water meter. We call this the ‘point of supply’.

We are not responsible for any of the pipes that are on private property.

Your responsibility starts on your property’s side of the water meter, even if the meter is a small distance outside your boundary. If there is a problem with the water pipe on your property’s side of the water meter then it is up to you to fix it.

Who’s responsible for fixing a water leak on my property?

You are responsible for all of the water pipes and therefore water leaks on your property. If a water meter is faulty then Council will fix or replace the meter.

You may be eligible for a water rates remission if you've had a water leak. Find out more on our Council rates remissions and postponements page.

How to report a leak

If the leak is council's responsibility, give us a call on 07 577 7000. We’re available 24/7, even on public holidays contact us.

How long does it take council to fix a leak?

Once a job has been submitted, issues are sorted by priority. We aim to have high priority jobs restored (e.g. no water or major damage) within 8 hours and repaired as soon as practical. For other jobs (e.g. smaller leaks, low pressure), we aim to have it fixed within 72 hrs. We try to get to all jobs as soon as possible, but the most serious need our attention first. 

We assess the job as soon as we can, but sometimes there’s a delay. If we need to shut down the water supply to a street to complete the repair, we try to let homeowners or businesses know in advance. Sometimes we must wait for new parts, specific equipment or attend a higher-priority call.

Who’s responsible for water meters on shared properties?

It is possible that there are two meters that you need to be aware of. There is normally a meter at the roadside boundary, which is the parent meter. This measures all of the water entering the property. If your house is on a shared driveway or if you live in a block of flats then there is probably an additional water meter for each dwelling, these are child meters.

Council is responsible for all of the meters and property owners are responsible for the pipes that connect these meters. If you are in a shared situation and a leak is discovered, then it is up to you to resolve. Multiple property owners will need to come to their own agreement or arrangement for repairs and payment of costs for private pipe work.

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