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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Water efficiency check

Water efficiency

Waterline offers a free home visit service, to help you save water and money by making your home more water efficient.

Our Waterline Advisors can check for leaks, teach you how to fix a leaking tap, show you how to read your water meter and give you suggestions on how to conserve water. They will also give advice on other water-related matters such as your gully traps. 

To take advantage of this free service, book a visit from a Waterline Advisor below or by calling us on 07 577 7000. Our Waterline Advisors are available Tuesday to Thursday from 7am-5pm.

Book a visit

How to change a tap washer

Check out a short video on how to replace a washer in your tap if it leaks. Please note that you cannot replace washers in some taps. Lever and ceramic taps will need a plumber to fix. Even though most taps have the same parts and the concepts stay the same, they may vary slightly from tap to tap.

How to install a water flow restrictor

If you have a shower at home that is inefficient and uses too much water, you can do something about it by installing a flow restrictor. Watch the below video to discover the three easy steps to help you start saving water today.

If you’re keen to learn more about the three waters, check out our brochures, posters, management guides and more below.

Contact us on 07 577 7000 if you’d like some copies for your school, group or business.

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

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