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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


My water meter

Discover all you need to know about your water meter.

How to read your meter

Water meters record how much water your household or business is using. Water meters are located in a box in the ground near your front boundary. The white numbers on the black background count your water usage in cubic metres (1000 litres). This is the reading your quarterly water invoice will be based on. The digits shown in red are not recorded by council when they read your meter.

For example the image below reads 00000.027 cubic metres.

Water meter example image

Water meter replacements

Water meters run slower and become less accurate over time. That’s why we replace and upgrade them on a continuous basis across our city.

If your water meter is due for replacement, a council employee will visit your property during business hours. You do not need to be at home, and there is no charge to you.

The work will take around 15-30 minutes and your water supply will be turned off during this time. If you are home, we will check first if it’s a convenient time before going ahead. Once the new meter is installed, we may need to enter your property to flush an outside tap for five to 10 seconds to get rid of any air or water discolouration. If you’re not at home, we’ll leave a card in your mailbox to let you know your water meter has been replaced.

If you have any questions, please call us on 07 577 7000.

Water meters on shared properties

If you share a driveway or live in a block of flats, there will likely be a primary water meter at the roadside boundary (measuring all the water entering the property) and then additional meters for each dwelling.

Council is responsible for all of the meters but property owners are responsible for the pipes that connect these meters. If a leak is discovered, it is up to the property owners to resolve it and pay for repairs to these private pipes.

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