Tauranga City Council invites registrations for this contract for which the services comprise supporting TCC in following through on our Customer Experience Strategy via the formulation of further customer journey maps. These will assist us to better understand, and enable more effective delivery of, a stronger customer experience and outcomes. As such, we are seeking a strong partner that can bring their extensive, prior expertise to assist us in creating a foundation customer journey based framework to help take us forward. This also supports the continuing transformation of our processes, interactions, channels and measures accordingly, and our vision to put customers at the centre of everything that we do.
ROI is available at www.tenderlink.com/tauranga
ROI closes at 2pm on 30 January 2018.