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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Tūraki, hūnuku, hiki papa rānei

Demolition, removal and relocation

If you need to demolish, remove or relocate a building you may require building or resource consents.

You require a building consent to:

  • demolish or remove a building if it is attached to another building or is over three storeys in height (refer to exemptions under the Building Act - Schedule 1 if this applies to your situation)
  • relocate a building to a new site.

You will also require resource consent to:

  • relocate, demolish or partially demolish an item listed on Appendix 7A: Register of Built Heritage - chapter 7 of the City Plan
  • demolish a building or structure within the CHEPA and Coastal Protection Plan Area - chapter 8 of the City Plan
  • If the proposed demolition is going to require large-scale works and is likely to require multiple approvals, such as a resource consent or road closure, we recommend you order a PIM
  • relocate within a flowpath/floodplain – chapter 8 of the City Plan
  • relocate and for earthworks (above 10m3 and 300mm fill) within a floodplain, overland flowpath and a flood prone area – chapter 8 of the City Plan

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