Homeowners can request a review of their rating valuation if they have made improvements to their property, or think their valuation doesn’t accurately reflect the rateable value of their homes. You can do this easily through the property search function of this website.
The current rateable value is based on the property market at 1 July 2018.
You can request a review of your rating valuation at any time online. Find your property in the property search and select 'request a review of your property's valuation' at the top of the page. If you'd rather fill in a paper form, you can download one at the bottom of this page or pick one up from our customer service centre at 91 Willow Street.
There are several types of review that you can request, based on the situation you are in. Some are free while others are not, and they follow different timeframes. Our independent valuers Opteon handle all requests for review.
Request a review now
Here are the different types of review you can request:
You disagree with your valuation after a citywide revaluation – make an objection
Council commissions a revaluation of all properties in Tauranga every three years. After each revaluation, property owners receive an updated valuation notice. If at this point you feel your property’s rating value doesn’t reflect your property’s market value as at the revaluation date (1 July of the revaluation year) you can object (at no cost) until the date advised on your new valuation notice (normally 35 days). When considering an objection to a revaluation, Opteon will use evidence closest to the revaluation date.
How: to make an objection, find your property in the property search, select 'request a review of your property’s valuation' at the top of the page, and select 'Option 1. Objection after citywide revaluation' in the form’s drop-down list. Provide the reason for the review and what you feel the rateable value should be.
You’ve made an improvement to your property – request a maintenance review or object to your maintenance review
If you’ve made changes to your property, this could change your property’s rating value, so you may want to get your valuation updated. Did the work require a consent?
After non-consented improvements
If you have completed work that doesn’t require a consent (i.e. that council doesn’t know about) but that may have added value to your property, you can request a maintenance review of your valuation, at no charge.
Typical non-consented improvements that would trigger a valuation review include:
- House modernisation – particularly the renovation of kitchens, bathrooms or en-suites
- Window joinery replacement
- Decking or large patio (non-consented)
- Significant retaining or levelling
- Major landscaping, including new concrete/paved driveways
- Solar water or power.
Minor work or day-to-day upkeep that is unlikely to trigger a valuation review include:
- New carpets, curtains, drapes or light fittings
- Home maintenance, painting, decorating and any replacement plumbing or electrical work
- Minor improvements e.g. heat pumps, HRV systems, solid fuel heaters, fencing or garden sheds
- New tenant fit-out for commercial properties.
Opteon will conduct a revaluation of your property within three months of receiving your request. We will then send you an updated valuation notice, which you can object to through the same process if required.
How: to request a maintenance review after non-consented improvements, find your property in the property search, select 'request a review of your property’s valuation’ at the top of the page, and select ‘Option 2. Request a maintenance review’ in the form’s drop-down list. Provide the reason for the review, what you feel the rateable value should be, and pictures of improvements you’ve made, if possible.
Opteon will respond to you directly and schedule an inspection if it's needed. In most cases, no appointment will be made and a valuer will visit and leave a calling card if you are not at home.
After consented improvements
If you have made improvements on your property that required a building or resource consent (including a subdivision), Opteon will automatically conduct a revaluation of your property within three months of the completion of works. You do not need to do anything. We will then send you a revised valuation.
If in turn you disagree with the new values, you can object to this at no charge until the date advised on your new notice, normally 30 days.
How: to object to your new valuation after a maintenance review, find your property in the property search, select 'request a review of your property’s valuation’ at the top of the page, and select ‘Option 3. Objection after maintenance review’ in the form’s drop-down list. Provide the reason for the objection and what you feel the rateable value should be.
You haven’t made any improvements but think your valuation is wrong – request a Section 16 review
You can request a rating review at any time under Section 16 of the Valuation Act 1998. If you haven’t made any improvements to your property but you think the values are wrong and you want to get them amended straight away, this is the process for you.
Values are assessed as at the date of the last general revaluation to preserve uniformity with existing rating values of comparable properties. They do not represent current market value.
A Section 16 review costs $300 excluding GST. Valuers Opteon will contact you within two weeks of receiving your request, to arrange a time to visit your property. The cost of the inspection will be directly payable to Opteon.
How: to request a Section 16 review, find your property in the property search, select 'request a review of your property’s valuation’ at the top of the page, and select ‘Option 4. Section 16 review’ in the form’s drop-down list. Provide the reason for the review and what you feel the rateable value should be.
You want to update other information we hold about your property
There is a variety of information about your property on the district valuation roll – things like the size of your house, the quality of landscaping, the materials your house is made of or the view you have. This information is available online, through the property search.
You can make corrections online to this information, at no charge. Depending on the changes you make, this may or may not trigger a review your property’s valuation.
How: to amend your property information, find your property in the property search, select 'request a review of your property’s valuation’ at the top of the page, and select ‘Option 5. Amend property information’ in the form’s drop-down list.
Use the fields to update the information and submit. Opteon will respond to you directly.
The ultimate objection
If you have requested any of the valuation reviews above, objected to the new values you received as a result, and still disagree with them after they’ve been reviewed a second time, you can lodge an ultimate objection to the Land Valuation Tribunal within 20 working days of receiving the last review.
What happens if my valuation changes?
If your request or objection results in a change to your rating valuation, we may need to reassess your current year’s rates. If there is any increase or reduction in rates, we will let you know if you need to pay more rates or receive a refund, when you receive your new valuation notice.
Pdf request form
If you’d rather fill in a paper form than make your request online, you can download one below. Return your completed form to us at firstname.lastname@example.org, via post at Private Bag 12022 Tauranga 3143, or drop it off at our customer service centre at 91 Willow Street.
Last Reviewed: 17/04/2019