Why is my property showing as not subscribed or not listed on the tool?
If your property is not returning a result, it might be for one of the following reasons:
- You are a garden waste customer and subscribed after 28 June 2021
- You are part of a multiple unit dwelling, instead of having a collection day, you’ll take your waste and recycling to a bin bay
- Your property is not serviceable
- You do not reside in Tauranga City
Please refer to the calendar (downloadable below) and the sticker on your bin if your collections are not displaying. Contact us at email@example.com if you are unsure of when to put your bins out.
Public holiday service changes
We’re collecting bins on all public holidays, excluding Good Friday, Christmas Day and New Year’s Day. If these public holidays fall on a weekday, all collections remaining for that week will roll to the next day. For example, if Christmas day falls on a Monday, collections for the entire week will roll to the next day.
Collection days and weeks from September 2022
Each household will be given a collection day and week (either ‘Week 1’ or ‘Week 2’) which can be found on the side of your bins. Food scraps will be collected every week and the rest of the collections will operate across a fortnightly cycle. You will never have to put all bins out at once, one week you’ll put out your rubbish and food scraps bin, and the next week you’ll put out your recycling, glass and food scraps bins. Place your bins at your kerbside by 7am on your collection day for collection.
Download week one's calendar (164kb pdf) Download week two's calendar (143kb pdf)
Garden waste service
If you have signed up for the optional garden waste service, you will also find your collection day along with your frequency (either fortnightly: 2W, or 4-weekly: 4W) and week (either ‘Week 1’ or ‘Week 2’) on the side of your new bin.
Download week one's garden waste calendar (127kb pdf) Download week two's garden waste calendar (120kb pdf)