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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Kaikirimana rēhita

Licensed contractors

A licensed contractor is an individual who is known by Council to possess the required knowledge, skill and safety awareness to connect to and work on Council's live reticulation networks for:

  • Water supply
  • Wastewater
  • Stormwater 

They are licensed via an approval and monitoring process. Companies that employ a licensed contractor are known as approved contractors. However, the license is awarded to the individual, not the company.

License categories 

When engaging a Licensed Contractor, please ensure they possess the appropriate category for the work you want them to undertake. The license categories are:

A – Water live: 20mm, 25mm and 50mm connections to mains up to and including 150mm internal diameter
B – Water general: All size connections to all size mains
C – Water Filling Station Use: Permits the use of a Water Filling Station
D – Drainage: Manhole entry and all connections to live sewer and stormwater systems

List of companies who have Council approved contractors (453kb pdf)

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