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COVID-19

Tauranga is at Orange in the COVID-19 Protection Framework (traffic light system).

Our services and facilities under Orange

Under Orange in the COVID-19 Protection Framework, council services and public facilities are open, with additional safety procedures in place in accordance with the Government’s guidelines.

  • Masks (attached to the face by loops around the ears or head) are still mandatory in our indoor public facilities and venues (excluding swimming pools). This applies to everyone aged 12 years and over. Find out more about requirements for mask wearing on the COVID-19 website. 
  • There are no limits to how many people can attend an event or public facility (indoor and outdoor).
  • Social distancing (one metre minimum) from people you don’t know is encouraged wherever you go, as is maintaining good hygiene. Stay home if you feel unwell, and if you have symptoms of COVID-19, call Healthline or your GP for advice on getting tested.

Here are the changes to how you can access council services and facilities under Orange in the COVID-19 Protection Framework (traffic lights system), over and beyond the guidelines above.

Government resources/information

Kerbside collection service

On Monday, 9 May our kerbside collection service resumed normal operations following disruptions due to COVID-19. Rubbish, recycling, glass, and food scrap bins can be put out on their usual collection days.

Food scraps

Food scraps will be collected weekly, and rubbish, recycling and glass collections will operate across a fortnightly cycle.

If you have excess food scraps stored in your freezer, you can drip feed these back into the weekly food scraps collection. Please ensure your bin is not overflowing or too heavy for drivers to lift.

If you are unsure of when your collection day is, visit Tauranga City Council’s When to put your bins out, or download the Tauranga Kerbside Collections app.

For information on what can and cannot be put into each of the bins, visit What goes into my bins?

Thank you for your understanding and patience.

Bin change

The disruption to service will also affect residents needing new or replacement bins. Our priority is currently to pick up as many collections as possible, therefore there will be some delay in other kerbside services.

Assisted service 

The service changes above also apply to assisted service customers. Please ensure your rubbish and recycling bins are not overflowing or overweight so we can continue to service them. 

Assisted service customers can contact Council on 07 577 7000 or kerbside@tauranga.govt.nz if they have any questions about their service.

Customer service centres

You no longer need a vaccine pass to access our customer service centres. This includes the customer service centre at 21 Devonport Road (open all week) and our customer service desk at the Pāpāmoa Library (open Tuesdays and Thursdays).

Call us

Our contact centre is available 24/7 on 07 577 7000 – call us, especially if you have an urgent service request. You can also email us on info@tauranga.govt.nz but it may take a few days for us to get back to you.  

Do it online

To avoid unnecessary contact, remember you can pay your rates, invoices, dog registrations, building consent fees or fines on our website.

You can also book a meeting via videoconference with a customer service advisor. 

Book a meeting

  • Face masks are mandatory at all times in the library for everyone aged 12 years and over.
  • Practice good hygiene and wash or sanitise your hands before and after visiting.
  • Keep a one-metre distance from people you don’t know.
  • COVID-19 capacity limits have been removed.
  • If you don’t want to browse the shelves, pre-order your books before you visit (there is no charge for holds).
  • Please stay home if you are sick.

New contactless click and collect service

If you’re unable to enter our libraries, you can now get your reading fix with our contactless click and collect service. Browse our catalogue and select the books that you’d like, or our library staff can hand-pick a selection of books for you.

Find out more about click and collect 

Thank you all for your cooperation. We are available by phone at 07 577 7177 and on our Facebook page if you have any questions.

You can access these venues without a vaccine pass. Find out more on Bay Venues’ website www.bayvenues.co.nz/COVID-19

COVID-19 capacity limits have been removed. Venue capacity limits still apply.

People speaking at a meeting will be given the option to participate virtually. The democracy team will organise this when you arrange your speaking slot with them. Meetings will continue to be live streamed on our website for all to view. 

Council meetings live stream

Events in public open spaces will be managed by the organisers of the events, under the COVID-19 Protection Framework event guidelines.

Please refer to www.covid19.govt.nz for the most up-to-date government guidelines on events and gatherings at Orange. If you would like to discuss your event/gathering further, please email eventbookings@tauranga.govt.nz.  

For information on specific events, check the My Tauranga website or the event organisers’ websites/Facebook pages. 

Entry to the Historic Village does not require proof of vaccination

Historic Village website

You can access the Tauranga Art Gallery without a vaccine pass.

Proof of vaccination is not required to enter the airport. Face masks are mandatory within the terminal building. Only travelling customers can be in the check in area.

Please report to reception when you arrive, as usual. Government guidelines apply, including use of face masks in public facilities and venues.  

The park, campground and hostel are fully open to visitors.

If you have an impounded dog please call us on 07 577 7000 to arrange collection. You will need to wear a face mask at all times when collecting your dog.

Face masks are mandatory, and people are asked to respect social distancing (one-metre minimum).

Reminder: Te Maunga transfer station is open to the general public, Maleme St transfer station is open to commercial account holders only.

Funeral directors are responsible for managing services in the Tui Lounge and the Chapel, under the COVID-19 Protection Framework guidelines for events and gatherings. Please contact your funeral director or the cemetery team on 07 543 0789 with any questions.

Our city's recovery

We are working to a plan to assist Tauranga through COVID-19. Our plan has three key elements: assist our communities and businesses, adapt our services, and stimulate our city's recovery. 

Find out more about our recovery plan


Last Reviewed: 10/05/2022

What we all need to do to keep safe

Stay home if you’re sick

If you’re feeling unwell, isolate wherever you are and call Healthline on 0800 358 5453 about a free COVID-19 test. 

Wear a mask

Wearing a mask attached to the face by loops around the ears or head is mandatory at indoor Tauranga City Council facilities and venues (excluding swimming pools) and encouraged in most places. Find out more about requirements for mask wearing on the COVID-19 website.

Vaccine pass requirement to be lifted from Tauranga City Council venues and facilities next week

Posted: 29 March 2022

Tauranga City Council will lift vaccine pass requirements from its venues and facilities from 6am on Monday, 4 April 2022. After that time, people will no longer need to show a vaccine certificate to enter most of our facilities.

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