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COVID-19: Help and support

Who to contact if you need advice, help or support.

Connect to the right agency

Tauranga has many social service agencies working tirelessly to support individuals and whānau in need. For more information refer to our He awhina mōu – Need a hand flyer (571kb pdf) to see a list of the local support agencies 

COVID-19 support

There are a number of community and social services supporting those in need. If you need help, below are the services that are available to support you.

If you are feeling unwell, please stay at home.

If you think you have COVID-19 symptoms, call the COVID-19 Healthline number 0800 358 5453 or your local doctor.

For any other health concerns, call the general Healthline number 0800 611 116 or contact your local doctor. All calls to Healthline are free and someone will answer your call 24 hours a day, 7 days a week. More information on the COVID-19 website.

For support with anxiety, distress or mental wellbeing, call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Check out the Ministry of Health’s wellbeing tips to help you feel good and get through.

Visit allright.org.nz, depression.org.nz or New Zealand Red Cross for more wellbeing tips on looking after yourself and others.

Ground yourself with Sir John Kirwan’s app Mentemia – a mental wellbeing coach free to all New Zealanders.

If you’re struggling to afford food, get in touch with one of these social sector organisations.

Tauranga Community Foodbank
Supports families and people in need in the Tauranga area, in the form of food parcels.
Hours: Monday to Friday, 9:30am–2pm
Location: 4G Brook St, Parkvale
Phone: 07 578 9888
Email: tgafoodbank@xtra.co.nz

Salvation Army
Provides a range of services to those in need including food parcels.
Hours: Drop in Mondays, Wednesdays and Fridays 9am–12noon
Location: 375 Cameron Road
Phone: 07 578 4264
Email: tauranga_cm@nzf.salvationarmy.org

If you have nowhere to stay right now, you can call the Ministry of Social Development on 0800 559 009 to apply for emergency housing.

If you’re struggling to afford food, pay rent or other bills because you no longer have an income you may be able to apply for the Government’s COVID-19 Wage Subsidy.

If you work for an employer, then you’ll need to get in touch with them directly.

Work and Income service centres
Greerton: 2 Tebbs Lane (off Courtney Road), Gate Pa
Mount Maunganui: 9 Owens Place, Bayfair
Tauranga: Corner Durham Street and Spring Street
Hours: Monday, Tuesday, Thursday, Friday, 8.30am–5pm, Wednesday 9:30am–5pm
Phone: general line 0800 559 009 seniors 65+ 0800 552 002 students 0800 88 99 00
Email: onlinesupport@workandincome.govt.nz
Web: www.workandincome.govt.nz, food grant and benefit app my.msd.govt.nz

You can also use the government’s COVID-19 financial support tool to find out what financial support you could get. 

COVID-19 financial support tool 

Although you may receive a call from your local council or the Ministry for Social Development, they will never ask for payment or for your card details, including for a test. If you have received a call from any organisation requesting your card details that you did not expect or request, please report this to us by calling the Tauranga City Council contact centre on 07 577 7000.

Stay up-to-date by keeping an eye on the news for updates and advice or visit www.covid19.govt.nz

Key telephone numbers

Freedom Companion Drivers: 07 575 6324
Elder Abuse helpline: 0800 32 668 65
MSD Senior Services: 0800 552 002
Age Concern Tauranga: 07 578 2631
Free government helpline: 0800 779 997
Citizens Advice Bureau: 0800 367 222
Alzheimers Tauranga/WBOP: 07 577 6344

Supporting youth

Confidential help for young people in Tauranga Moana, check out It’s all good to ask for help – Teen Tools.

Supporting migrants

If you're from overseas and need help getting home or your employment has been affected and you're experiencing financial hardship, your embassy or consulate may be able to help.

Supporting your own mental health and wellbeing

During this time, you may be looking for new ways to help you feel mentally well and get through. The Ministry of Health provides information and tools to support your own and others’ mental wellbeing, and where to get help if you need it.

Mental health and wellbeing resources

Services and support summary document (89kb pdf)

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