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  1. LivingMy home & property
    1. Property and rates
      1. Property search
      2. Property valuations
      3. General rates information
      4. How to pay
      5. Rates rebates and remissions
      6. Water rates
      7. See all property and rates
    2. Building and renovations
      1. Before you build
      2. Types of building projects
      3. Apply for a building consent
      4. Inspections and approvals
      5. Industry professionals
      6. See all building and renovations
    3. Planning
      1. Resource consents
      2. Consulting with people
      3. Planning information
      4. Monitoring and compliance
    4. Travel
      1. Parking
      2. Buses
      3. Road safety
      4. Cycling
    1. Rubbish and recycling
      1. Transfer stations
      2. Kerbside collections
      3. Recycling
      4. Waste minimisation
      5. Request a rubbish or recycling service online
      6. Resource Wise Programme
      7. See all rubbish and recycling
    2. Keeping animals
      1. Animal services
      2. Owning a dog
      3. Dog registration
      4. Missing and found dogs
      5. Other animals
      6. See all animals
    3. Natural hazards
      1. Understanding our hazards (studies, maps and data)
      2. Projections: climate change and sea level rise
      3. Managing natural hazards
    4. Climate Change
      1. About climate change
      2. How we're responding to climate change
      3. Council climate news
      4. Community climate action
      5. Local Government Leaders' Climate Change Declaration
  2. ExploringOut & about in the city
    1. Maps
      1. Council map viewer Mapi
      2. Playgrounds
      3. Request a map
      4. Property values and sales maps
    2. What's on
      1. Events calendar
      2. Annual Council run events
      3. Baycourt events
      4. Library events
    3. Travel
      1. Buses
      2. Parking
      3. Freedom camping
      4. Mount Beachside Holiday Park
      5. Tourism Bay of Plenty
    4. Parks and reserves
      1. Parks
      2. Sports fields
      3. Walkways
      4. Using our parks
      5. Trees and vegetation
    1. Facilities
      1. Swimming pools and aquatic centres
      2. Community halls and sports centres
      3. Skateparks and pump tracks
      4. Public toilets
      5. Mercury Baypark
      6. See all facilities
    2. Transportation and roads
      1. Parking
      2. Roads
      3. Cycling
      4. Accessible Streets
      5. Road safety
      6. Sustainable transport
      7. Transportation projects
      8. Transportation strategies
    3. Arts and culture
      1. Tauranga Art Gallery
      2. Creative Bay of Plenty
      3. Walk the arts
      4. The Historic Village
      5. Tauranga Heritage Collection
      6. Baycourt
      7. Libraries
  3. Our FutureCreating our city's future
    1. Have your say
      1. How to participate
      2. Consultation and engagement
      3. Public notices
      4. Contact us
    2. Projects and open consultations
      1. Mount to Arataki Spatial Plan
      2. Building our future. Cameron Road
      3. Future of Ōtūmoetai 2050
      4. Accessible Streets for Otumoetai Peninsula
      5. See all projects
    3. City Centre
      1. Getting the heart of our city pumping
      2. City centre projects
      3. Council’s future office block at 90 Devonport Road
    4. Mount projects
      1. Mount to Arataki Spatial Plan
      2. Destination skate park project
      3. Arataki bus facility
      4. Connecting Mount Maunganui
      5. See all projects
    1. Our Direction
      1. An inclusive city
      2. Valued, protected and enhanced environment
      3. A well planned city
      4. Moving around our city easily
      5. Supporting business and education
    2. Enabling growth
      1. Enabling housing supply
      2. The Greerton Maarawaewae study
      3. Take me to the future: ōtūmoetai 2050
      4. Future of Pōteriwhi
      5. Tauranga Urban Design Panel
      6. See all enabling growth
    3. Strategic planning
      1. Vision for Tauranga
      2. Annual plans
      3. Long-term Plans
      4. Development contributions
      5. Sustainability
      6. See all strategic planning
    4. Investment opportunities
      1. Tenders
      2. Grants and sponsorship
  4. BusinessMy business & licensing
    1. Permits and licences
      1. Alcohol
      2. Food
      3. Health
      4. Building consents
      5. Resource consents
      6. Using public places
      7. See all permits and licences
    2. Commercial building consents
      1. Earthquake prone buildings
      2. Commercial, industrial and multi residential
      3. Alterations to commercial buildings
      4. Apply for building consent
      5. Building warrants of fitness
    3. Opportunities and support
      1. Procurement
      2. Grants and sponsorship
    4. Health and safety
      1. Hazardous substances
      2. Fire restrictions
      3. Swimming pool safety barriers
      4. Asbestos management
      5. Contractor Health, Safety and Wellbeing
    1. Business networks
      1. ExportNZ Bay of Plenty
      2. Priority One
      3. Tauranga Chamber of Commerce networks
  5. CommunityHave your say & groups
    1. Community services
      1. Community partnerships
      2. Arataki Community Liaison Group
      3. Accessibility
      4. Safer communities
      5. Sale of the elder housing portfolio
      6. See all community services
    2. Civil defence
      1. Weather related issues and updates
      2. Be ready
      3. Planning for heavy rain and flooding
      4. Sandbags
      5. Bay of Plenty Civil Defence
      6. Tsunami
      7. COVID-19
    3. Events
      1. Running an event
      2. Event funding framework
      3. Promoting your event
      4. What's On
    4. Grants and funding
      1. Community Grants Fund
      2. Community Development Match Fund
      3. Creative Communities Scheme
      4. Event funding
      5. Grant for DC’s on Papakāinga Housing
      6. Resource Wise Community Fund
    1. Have your say
      1. How to have your say
      2. Projects and open consultations
      3. Public notices
      4. Contact us
    2. Tangata whenua
      1. Tangata whenua committees and groups
      2. Resource management processes
      3. Māori support services
    3. Education programmes
      1. Community waste programmes
      2. Learning Through Discovery
      3. Water education resources
      4. Travel safe
  6. CouncilServices, news & members
    1. About your council
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      4. Council meetings, agendas and minutes
      5. Elections
      6. Working at Council
    2. Council documents
      1. Annual plans
      2. Annual reports
      3. Long-term Plans
      4. Development contributions
      5. Strategies and plans
      6. Policies
      7. Bylaws
      8. Tauranga City Plan
    3. Council news and updates
      1. Latest news
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      6. Public notices
      7. Agrichemical applications
    4. Forms, fees and payments
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      5. Do it online
    1. Services
      1. Animals
      2. Apply for a service connection (SCA)
      3. Building
      4. Cemeteries
      5. City Operations
      6. Noise control
      7. Planning
      8. Rubbish and recycling
      9. See all services
    2. Working with organisations
      1. Council Controlled Organisations
      2. Funded organisations
      3. Tangata Whenua
      4. Building a better Bay
      5. Mainstreet organisations
    3. Water services
      1. The Tauranga Water Conservation Project
      2. Water supply
      3. Stormwater
      4. Wastewater
      5. Waterline
      6. Water Services Reform (Three Waters)
      7. Current water services projects
    4. Contact us
      1. Feedback and complaints
      2. Dispute a parking fine
      3. Weekend and public holiday services
      4. Antenno
      5. Official information requests
Council/Contact us/Feedback and complaints

Whakahoki, nawe hoki

Feedback and complaints

Your comments and suggestions are welcomed

As part of our commitment to providing outstanding customer service we want to know when you are satisfied or not satisfied with the service you receive! Please let us know what you think about Council's services or service delivery and how we can improve the services we offer (or this site) by filling out the form below.

If you have an urgent enquiry or a work request please contact us on 07 577 7000.

Dispute a parking fine or freedom camping infringement.

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