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  1. LivingMy home & property
    1. Property and rates
      1. Property search
      2. Property valuations
      3. General rates information
      4. How to pay
      5. Rates rebates and remissions
      6. Water rates
      7. See all property and rates
    2. Building and renovations
      1. Types of building projects
      2. Apply for a building consent
      3. Inspections and approvals
      4. Industry professionals
      5. See all building and renovations
    3. Planning
      1. Resource consents
      2. Consulting with people
      3. Planning information
      4. Monitoring and compliance
    4. Travel
      1. Parking
      2. Buses
      3. Road safety
      4. Cycling
    1. Rubbish and recycling
      1. Transfer stations
      2. Kerbside collections
      3. Recycling
      4. Waste minimisation
      5. Request a rubbish or recycling service online
      6. Resource Wise Programme
      7. See all rubbish and recycling
    2. Keeping animals
      1. Animal services
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      6. See all animals
    3. Natural hazards
      1. Understanding our hazards (studies, maps and data)
      2. Managing natural hazards
      3. Projections: climate change and sea level rise
    4. Our changing climate
      1. About climate change
      2. How we're responding to climate change
      3. Council climate news
      4. Community climate action
      5. Local Government Leaders' Climate Change Declaration
  2. ExploringOut & about in the city
    1. Maps
      1. Council map viewer Mapi
      2. Playgrounds
      3. Request a map
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    2. What's on
      1. Events calendar
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    3. Travel
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    4. Parks and reserves
      1. Active Reserves Master Plan
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    1. Facilities
      1. Swimming pools and aquatic centres
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      3. Skateparks and pump tracks
      4. Public toilets
      5. Mercury Baypark
      6. See all facilities
    2. Transportation and roads
      1. Parking
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      5. Road safety
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      8. Transportation projects
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    3. Arts and culture
      1. Tauranga Art Gallery
      2. Creative Bay of Plenty
      3. Walk the arts
      4. The Historic Village
      5. Tauranga Heritage Collection
      6. Baycourt
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  3. Our FutureCreating our city's future
    1. Have your say
      1. How to participate
      2. Consultation and engagement
      3. Public notices
      4. Contact us
    2. Projects and open consultations
      1. Mount to Arataki Spatial Plan
      2. Building our future. Cameron Road
      3. Arataki Park Master Plan
      4. Links Avenue Safety Improvements
      5. See all projects
    3. It’s on in our city centre!
      1. Council’s future office block at 90 Devonport Road
      2. Te Manawataki o Te Papa, the heartbeat of Te Papa
      3. Upgrading Tauranga Moana waterfront
      4. City centre projects
    4. Mount projects
      1. Mount to Arataki Spatial Plan
      2. Destination skate park project
      3. Arataki bus facility
      4. Connecting Mount Maunganui
      5. See all projects
    1. Our Direction
      1. Vision for Tauranga
      2. An inclusive city
      3. Valued, protected and enhanced environment
      4. A well planned city
      5. Moving around our city easily
      6. Supporting business and education
    2. Enabling growth
      1. Enabling housing supply
      2. The Greerton Maarawaewae study
      3. Future of Pōteriwhi
      4. Tauranga Urban Design Panel
      5. See all enabling growth
    3. Council plans
      1. Long-term Plans
      2. Annual plans
      3. Development contributions
      4. Tauranga City Plan
      5. Infrastructure Development Code
      6. Waste management
    4. Investment opportunities
      1. Tenders
      2. Grants and sponsorship
  4. BusinessMy business & licensing
    1. Permits and licences
      1. Alcohol
      2. Food
      3. Health
      4. Building consents
      5. Resource consents
      6. Using public places
      7. See all permits and licences
    2. Commercial building consents
      1. Earthquake prone buildings
      2. Commercial, industrial and multi residential
      3. Alterations to commercial buildings
      4. Apply for building consent
      5. Building warrants of fitness
    3. Opportunities and support
      1. Procurement
      2. Grants and sponsorship
    4. Health and safety
      1. Hazardous substances
      2. Fire restrictions
      3. Swimming pool safety barriers
      4. Asbestos management
      5. Contractor Health, Safety and Wellbeing
    1. Business networks
      1. ExportNZ Bay of Plenty
      2. Priority One
      3. Tauranga Chamber of Commerce networks
  5. CommunityHave your say & groups
    1. Community services
      1. Community partnerships
      2. Accessibility
      3. Safer communities
      4. See all community services
      5. Takatāpui Rainbow Community
    2. Civil defence
      1. Weather related issues and updates
      2. Be ready
      3. Planning for heavy rain and flooding
      4. Sandbags
      5. Bay of Plenty Civil Defence
      6. Tsunami
    3. Events
      1. Running an event
      2. Event funding framework
      3. Promoting your event
      4. What's On
    4. Grants and funding
      1. Community Grants Fund
      2. Community Development Match Fund
      3. Creative Communities Scheme
      4. Event funding
      5. Grant for DC’s on Papakāinga Housing
      6. Resource Wise Community Fund
    1. Have your say
      1. How to have your say
      2. Projects and open consultations
      3. Public notices
      4. Contact us
    2. Tangata whenua
      1. Tangata whenua committees and groups
      2. Resource management processes
      3. Māori support services
      4. Te Ara Whānui app
    3. Education programmes
      1. Community waste programmes
      2. Learning Through Discovery
      3. Water education resources
      4. Travel safe
  6. CouncilServices, news & members
    1. About your council
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      8. Tauranga City Plan
    3. Council news and updates
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      5. Do it online
    1. Services
      1. Animals
      2. Apply for a service connection (SCA)
      3. Building
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      5. City Operations
      6. Noise control
      7. Planning
      8. Rubbish and recycling
      9. See all services
    2. Working with organisations
      1. Council-controlled organisations
      2. Funded organisations
      3. Tangata Whenua
      4. Building a better Bay
      5. Mainstreet organisations
    3. Water services
      1. The Tauranga Water Conservation Project
      2. Water supply
      3. Stormwater
      4. Wastewater
      5. Waterline
      6. Water Services Reform (Three Waters)
      7. Current water services projects
    4. Contact us
      1. Feedback and complaints
      2. Dispute a parking fine
      3. Weekend and public holiday services
      4. Antenno
      5. Information requests
Council/Contact us/Feedback and complaints

Whakahoki, nawe hoki

Feedback and complaints

Your comments and suggestions are welcomed

As part of our commitment to providing outstanding customer service we want to know when you are satisfied or not satisfied with the service you receive! Please let us know what you think about Council's services or service delivery and how we can improve the services we offer (or this site) by filling out the form below.

If you have an urgent enquiry or a work request please contact us on 07 577 7000.

Dispute a parking fine or freedom camping infringement.

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