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  1. LivingMy home & property
    1. Property and rates
      1. Property search
      2. Property valuations
      3. General rates information
      4. How to pay
      5. Rates rebates and remissions
      6. Water rates
      7. See all property and rates
    2. Building and renovations
      1. Types of building projects
      2. Apply for a building consent
      3. Inspections and approvals
      4. Industry professionals
      5. Building, planning and other contacts for your property
      6. See all building and renovations
    3. Planning
      1. Resource consents
      2. Consulting with people
      3. Planning information
      4. Monitoring and compliance
    4. Travel
      1. Parking
      2. Buses
      3. Road safety
    1. Rubbish and recycling
      1. Transfer stations
      2. Kerbside collections
      3. Recycling
      4. Waste minimisation
      5. Request a rubbish or recycling service online
      6. See all rubbish and recycling
    2. Keeping animals
      1. Animal services
      2. Owning a dog
      3. Dog registration
      4. Missing and found dogs
      5. Dog adoptions
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    3. Natural hazards
      1. Tsunami
      2. Land instability and slope hazards
      3. Coastal flooding
      4. Flooding from rising groundwater
      5. Flooding from extreme rainfall events
      6. See all natural hazards
    4. Our changing climate
      1. About climate change
      2. Reducing Council's emissions
      3. Reducing emissions in Tauranga
      4. Understanding our hazards
      5. What can you do about climate change
  2. ExploringOut & about in the city
    1. Maps
      1. Playgrounds
      2. Request a map
      3. Property values and sales maps
    2. What's on
      1. What's On Tauranga
      2. Annual Council run events
      3. Baycourt events
      4. Library events
    3. Travel
      1. Buses
      2. Parking
      3. Freedom camping
      4. Mount Beachside Holiday Park
      5. Tourism Bay of Plenty
    4. Parks and reserves
      1. Active Reserves Master Plan
      2. Parks
      3. Sports fields
      4. Walkways
      5. Using our parks
      6. See all parks and reserves
    1. Facilities
      1. Swimming pools and aquatic centres
      2. Community halls and sports centres
      3. Skateparks and pump tracks
      4. Public toilets
      5. Mercury Baypark
      6. See all facilities
    2. Transportation and roads
      1. Parking
      2. Roads
      3. Transportation projects
      4. See all transportation and roads
    3. Arts and culture
      1. Tauranga Art Gallery
      2. Creative Bay of Plenty
      3. City Art Walk
      4. The Historic Village
      5. Tauranga Heritage Collection
      6. See all arts and culture
  3. Our FutureCreating our city's future
    1. Have your say
      1. How to participate
      2. Consultation and engagement
      3. Public notices
      4. Contact us
    2. Projects and open consultations
      1. Mount to Arataki Spatial Plan
      2. Building our future. Cameron Road
      3. Arataki Park Master Plan
      4. See all projects
    3. Neighbourhoods
      1. Matua-Otūmoetai
      2. Mauao/Mount Maunganui
      3. Pāpāmoa
      4. Tauriko
      5. Te Papa
      6. See all Neighbourhoods
    4. It’s on in our city centre!
      1. Council’s future office block at 90 Devonport Road
      2. Civic Precinct – the heartbeat of Te Papa
      3. City centre projects
    1. Our Direction
      1. Vision for Tauranga
      2. An inclusive city
      3. Valued, protected and enhanced environment
      4. A well planned city
      5. Moving around our city easily
      6. Supporting business and education
    2. Enabling growth
      1. The Greerton Maarawaewae study
      2. Future of Pōteriwhi
      3. Tauranga Urban Design Panel
      4. See all enabling growth
    3. Council plans
      1. Long-term Plans
      2. Annual plans
      3. Development contributions
      4. Tauranga City Plan
      5. Infrastructure Development Code
      6. Waste management
    4. Investment opportunities
      1. Tenders
      2. Grants and sponsorship
      3. Western Bay of Plenty Regional Deal - Proposal
  4. BusinessMy business & licensing
    1. Permits and licences
      1. Alcohol
      2. Food
      3. Health
      4. Building consents
      5. Resource consents
      6. See all permits and licences
    2. Commercial building consents
      1. Earthquake prone buildings
      2. Commercial, industrial and multi residential
      3. Alterations to commercial buildings
      4. Apply for building consent
      5. Building warrants of fitness
    3. Procurement
      1. Procurement policy and guidelines
      2. Procurement health, safety and wellbeing
      3. Purchase orders and invoicing
      4. Tendering
      5. Current Tenders
      6. Tenders accepted
    4. Health and safety
      1. Hazardous substances
      2. Fire restrictions
      3. Swimming pool safety barriers
      4. Asbestos management
      5. Contractor Health, Safety and Wellbeing
    1. Business networks
      1. ExportNZ Bay of Plenty
      2. Priority One
      3. Tauranga Chamber of Commerce
    2. Grants and sponsorship
      1. City Centre Development Incentive Fund
      2. Community Grant Fund
      3. Community Development Match Fund
      4. Creative Communities Scheme
      5. Event funding framework
  5. CommunityHave your say & groups
    1. Community services
      1. Community partnerships
      2. Accessibility
      3. Safer communities
      4. Super Support
      5. Takatāpui Rainbow Community
      6. See all community services
      7. Elder housing sale proceeds
    2. Civil defence
      1. Be ready
      2. Planning for heavy rain and flooding
      3. Community Emergency Hubs pilot
      4. Bay of Plenty Civil Defence
      5. Tsunami
      6. Virtual reality natural hazard education
    3. Events
      1. Running an event
      2. Event funding
      3. Event venues
      4. Promoting your event
      5. What's On Tauranga
      6. Event road closures
    4. Grants and funding
      1. Community Grant Fund
      2. Community Development Match Fund
      3. Creative Communities Scheme
      4. Event funding
      5. Grant for DCs on Papakāinga Housing
      6. Resource Wise Community Fund
      7. Climate Action Fund
    1. Have your say
      1. How to have your say
      2. Projects and open consultations
      3. Public notices
      4. Contact us
    2. Tangata whenua
      1. Tangata whenua committees and groups
      2. Resource management processes
      3. Māori support services
      4. Te Ara Whānui app
    3. Education programmes
      1. Community waste programmes
      2. Learning Through Discovery
      3. Water education resources
      4. Travel safe
  6. CouncilServices, news & members
    1. About your council
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      4. Governance
      5. Elections
      6. Working at Council
    2. Council documents
      1. Annual plans
      2. Annual reports
      3. Long-term Plans
      4. Development contributions
      5. Strategies and plans
      6. Policies and bylaws
      7. Tauranga City Plan
    3. Council news and updates
      1. Newsbeat - Our latest news
      2. Council meetings
      3. Road closures
      4. Water shutdowns
      5. Public notices
      6. Agrichemical applications
      7. Overflow notifications
    4. Forms, fees and payments
      1. Forms
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      3. Payments
      4. Invoicing Council
      5. Do it online
    1. Services
      1. Apply for a service connection (SCA)
      2. Cemeteries
      3. City Operations
      4. Development Works Approval (DWA)
      5. Noise control
      6. See all services
    2. Working with organisations
      1. Council-controlled organisations
      2. Funded organisations
      3. Tangata Whenua
      4. Building a better Bay
      5. Mainstreet organisations
      6. Fundraising and partnerships
    3. Water
      1. Water accounts and billing
      2. Water faults and issues
      3. How to save water
      4. Drinking water
      5. Stormwater, flooding and drainage
      6. New connections, construction and development
      7. See all water
    4. Contact us
      1. Feedback and complaints
      2. Dispute a parking fine
      3. Weekend and public holiday services
      4. Antenno
      5. Information requests
      6. Holiday period opening hours
Council/Contact us/Feedback and complaints

Whakahoki, nawe hoki

Feedback and complaints

Your comments and suggestions are welcomed

As part of our commitment to providing outstanding customer service we want to know when you are satisfied or not satisfied with the service you receive! Please let us know what you think about Council's services or service delivery and how we can improve the services we offer (or this site) by filling out the form below.

If you have an urgent enquiry or a work request please contact us on 07 577 7000.

Dispute a parking fine or freedom camping infringement.

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