Our Library Community Hubs are going cashless from 31 March 2025. Let us help you with the change.
People aren’t using cash much anymore, and it costs a lot of money to handle. It requires secure facilities for storage, has safety implications for staff, and involves lots of time-consuming processes – time that staff could otherwise spend looking after our customers’ service enquiries and sharing their picks of the month in the non-fiction category.
As a result, our Library Community Hubs will be going cashless from 31 March 2025.
We know this could be a tricky change for some, and we’re committed to helping you with it. Next time we see you, we can walk you through what other payment methods are available and how we can help you set yourself up to use them. Let’s take the time to do this together.
If you’d prefer to continue paying with cash, you can do so in participating Post Shops for your rates, water rates, dog registration and parking fines. There are seven Post Shops that provide this service in Tauranga, so there’s bound to be one near you. Just remember to take your documentation (like your rates bill or parking fine) with you.
Note: Baycourt Community & Arts Centre, Mount Maunganui Beachside Holiday Park and Te Maunga Transfer Station will continue to accept cash.
- NZ Post Tauranga, 54 Sixth Avenue, Tauranga Central
- NZ Post Pāpāmoa Paper Plus Pāpāmoa: 7 Gravatt Road, Pāpāmoa Beach
- NZ Post Greerton Unichem Greerton Pharmacy, 221 Chadwick Road, Greerton
- NZ Post Mount Maunganui South Mount Post, 517 Maunganui Road, Mount Maunganui
- NZ Post Cherrywood Cherrywood Variety Store, 32 Cherrywood Drive, Ōtūmoetai
- NZ Post Brookfield Unichem Brookfield Pharmacy, 81 Bellevue Road, Brookfield
- NZ Post Bethlehem Paper Plus, Bethlehem, 19 Bethlehem Road, Bethlehem
There are lots of other ways you can pay for council services/fees.
- Direct debit: Set yourself up online for direct debit –and you’ll never miss a due date again. Applicable for rates and water rates payments.
- Online at www.tauranga.govt.nz/payments:
- with POLi internet banking, straight from your bank account
- by debit or credit card (surcharge applies)
- via bank transfer
- In person:
- At your local library community hub: Eftpos or credit card (surcharge applies for Paywave and credit on council fees; no surcharge for library fee payments)
- In participating Post Shops: cash or Eftpos.
Ways to pay for library services
Self-issue kiosks in libraries using Eftpos or credit card:
- Top Title books
- Lost or damaged items
- Inter-library loan items
At a service counter with a staff member using Eftpos or credit card:
- Top Title books (pay when you issue)
- Lost or damaged items
- Replacement library cards
- Inter-library loan items
- Printing and photocopying
- Meeting room bookings at Te Ao Mārama – Greerton Library with your TCC invoice number
Online via www.payment.tauranga.govt.nz using debit, credit card, or POLI:
- Lost or damaged items (note: you will need your library card number to do this)
- Te Ao Mārama - Greerton Library meeting room bookings with your TCC invoice number
Questions or comments?
Come and talk to one of our helpful staff at your local Library
- 99% of payments for council fees were made online last financial year
- 0.9% were paid in person via Eftpos or credit card
- 0.1% were paid in cash. This represented 1270 transactions, and 579 customers
- Property and water rates payments are by far the largest transaction types attracting cash payments, followed by dog registrations and parking infringements. Cash payments for these transactions were previously only accepted at He Puna Manawa (21 Devonport Road).
- The libraries and the pound also used to accept cash for payment of their fees.
- Excluding the February and August rate payment periods, we receive on average 4-5 payments per day in cash.
- It costs approximately $56,000 per year to maintain cash as a payment option (direct costs for training, security and collection) and takes up valuable staff time
- The removal of cash as a payment option is a trend seen in libraries and local government service centres across the country, including Auckland and Wellington, and smaller councils.