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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

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Water Watchers

Water watchers banner

The Water Watchers plan is a way to manage water in Tauranga all year round – at home, at work, and in the community

Grouped into months, the plan explains how water for outdoor tasks should be used year-round, like when it’s a good idea to use water blasters and sprinklers, and when it’s not.

Water use at home - year round plan

Download the Water Watchers plans

Water use at home - year round plan (75kb pdf)
Water use in the community - year round plan (76kb pdf)
Water use at work - year round plan (94kb pdf)

Why do we need a water watchers plan?

Water is a precious resource and we only have so much. The climate is also changing around the world and here in Tauranga. Over the past five years we have had record dry conditions and more recently experienced extreme wet weather.

The Water Watchers Plan gives us good water-use habits year-round, not just in the hottest months.

It’s the little changes we all make to how we use water that make a big difference in protecting Tauranga’s water future. Let’s make every drop count and follow the Water Watchers Plan year-round.

Water Watchers Frequently Asked Questions

Smart water plans

We know that there may be people, businesses or community groups that have special water requirements so, in some instances, we’ve allowed extra water-use outside of the Water Watchers Plan with an approved Smart Water Plan.

Apply for a smart water plan

Shorter shower kit

Businesses wanting to save water and reduce their water and power bills can also apply for a free shorter shower kit.

Request a shorter shower kit

Have a bore or rainwater tank?

To register your bore or rainwater tank with Tauranga City Council and request a ‘bore water in use’ or ‘rainwater tank in use’ sign please email waterline@tauranga.govt.nz

Report water use outside the Water Watchers Plan

Report water use here

If you spot a water leak please phone our call centre on 07 577 7000 straight away.

The Tauranga Water Conservation Project

The Tauranga Water Conservation Project empowers us to reduce unnecessary water use and be more mindful around how we use our share of the city's water supply. Visit the Tauranga Water Conservation page for water saving tips and to see how much water Tauranga is currently using.

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