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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Fire hydrant access

Taking of water from TCC water network is a controlled activity under Taumata Arowai Drinking Water Quality Assurance Rules. Only authorised contractors are permitted to take water, and only from authorised hydrant filing stations located across the city.

Fire hydrant standpipe access

Rule number Requirement Assurance/monitoring Compliance period
D3.6 Access to a water network through use of a standpipe is not permitted except by Fire and Emergency New Zealand, other emergency services, the water supplier or authorised contractors to the water supplier where it is reasonably necessary to access the network for the operation of the drinking water supply. Assurance 1 year

Tanker filling stations

Tanker operators use these stations to get access to bulk water supplies for their customers. When you have a signed contract with us, you can access the stations with a swipe key. This level of security ensures the safety of our water supply, and accurate billing of your water use.

List of companies who have Council approved contractors (162kb pdf)

View the map to find approved hydrant filling stations

Water take locations (21.5Mb pdf)

Report illegal hydrant use Talk to the team about standpipes

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