Search
Do it online
Contact
Our Sites View our sites
× Search
×

Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online

Menu
  1. LivingMy home & property
    1. Property and rates
      1. Property search
      2. Property valuations
      3. General rates information
      4. How to pay
      5. Rates rebates and remissions
      6. Water rates
      7. See all property and rates
    2. Building and renovations
      1. Types of building projects
      2. Apply for a building consent
      3. Inspections and approvals
      4. Industry professionals
      5. See all building and renovations
    3. Planning
      1. Resource consents
      2. Consulting with people
      3. Planning information
      4. Monitoring and compliance
    4. Travel
      1. Parking
      2. Buses
      3. Road safety
      4. Cycling
    1. Rubbish and recycling
      1. Transfer stations
      2. Kerbside collections
      3. Recycling
      4. Waste minimisation
      5. Request a rubbish or recycling service online
      6. Resource Wise Programme
      7. See all rubbish and recycling
    2. Keeping animals
      1. Animal services
      2. Owning a dog
      3. Dog registration
      4. Missing and found dogs
      5. Other animals
      6. See all animals
    3. Natural hazards
      1. Understanding our hazards (studies, maps and data)
      2. Managing natural hazards
      3. Projections: climate change and sea level rise
    4. Our changing climate
      1. About climate change
      2. How we're responding to climate change
      3. Council climate news
      4. Community climate action
      5. Local Government Leaders' Climate Change Declaration
  2. ExploringOut & about in the city
    1. Maps
      1. Council map viewer Mapi
      2. Playgrounds
      3. Request a map
      4. Property values and sales maps
    2. What's on
      1. Events calendar
      2. Annual Council run events
      3. Baycourt events
      4. Library events
    3. Travel
      1. Buses
      2. Parking
      3. Freedom camping
      4. Mount Beachside Holiday Park
      5. Tourism Bay of Plenty
    4. Parks and reserves
      1. Active Reserves Master Plan
      2. Parks
      3. Sports fields
      4. Walkways
      5. Using our parks
      6. Trees and vegetation
    1. Facilities
      1. Swimming pools and aquatic centres
      2. Community halls and sports centres
      3. Skateparks and pump tracks
      4. Public toilets
      5. Mercury Baypark
      6. See all facilities
    2. Transportation and roads
      1. Parking
      2. Roads
      3. Cycling
      4. Accessible Streets
      5. Road safety
      6. SmartTrip
      7. Sustainable transport
      8. Transportation projects
      9. Transportation strategies
    3. Arts and culture
      1. Tauranga Art Gallery
      2. Creative Bay of Plenty
      3. Walk the arts
      4. The Historic Village
      5. Tauranga Heritage Collection
      6. Baycourt
      7. Libraries
  3. Our FutureCreating our city's future
    1. Have your say
      1. How to participate
      2. Consultation and engagement
      3. Public notices
      4. Contact us
    2. Projects and open consultations
      1. Mount to Arataki Spatial Plan
      2. Building our future. Cameron Road
      3. Arataki Park Master Plan
      4. Links Avenue Safety Improvements
      5. See all projects
    3. It’s on in our city centre!
      1. Council’s future office block at 90 Devonport Road
      2. Te Manawataki o Te Papa, the heartbeat of Te Papa
      3. Upgrading Tauranga Moana waterfront
      4. City centre projects
    4. Mount projects
      1. Mount to Arataki Spatial Plan
      2. Destination skate park project
      3. Arataki bus facility
      4. Connecting Mount Maunganui
      5. See all projects
    1. Our Direction
      1. Vision for Tauranga
      2. An inclusive city
      3. Valued, protected and enhanced environment
      4. A well planned city
      5. Moving around our city easily
      6. Supporting business and education
    2. Enabling growth
      1. Enabling housing supply
      2. The Greerton Maarawaewae study
      3. Future of Pōteriwhi
      4. Tauranga Urban Design Panel
      5. See all enabling growth
    3. Council plans
      1. Long-term Plans
      2. Annual plans
      3. Development contributions
      4. Tauranga City Plan
      5. Infrastructure Development Code
      6. Waste management
    4. Investment opportunities
      1. Tenders
      2. Grants and sponsorship
  4. BusinessMy business & licensing
    1. Permits and licences
      1. Alcohol
      2. Food
      3. Health
      4. Building consents
      5. Resource consents
      6. Using public places
      7. See all permits and licences
    2. Commercial building consents
      1. Earthquake prone buildings
      2. Commercial, industrial and multi residential
      3. Alterations to commercial buildings
      4. Apply for building consent
      5. Building warrants of fitness
    3. Opportunities and support
      1. Procurement
      2. Grants and sponsorship
    4. Health and safety
      1. Hazardous substances
      2. Fire restrictions
      3. Swimming pool safety barriers
      4. Asbestos management
      5. Contractor Health, Safety and Wellbeing
    1. Business networks
      1. ExportNZ Bay of Plenty
      2. Priority One
      3. Tauranga Chamber of Commerce networks
  5. CommunityHave your say & groups
    1. Community services
      1. Community partnerships
      2. Accessibility
      3. Safer communities
      4. See all community services
      5. Takatāpui Rainbow Community
    2. Civil defence
      1. Weather related issues and updates
      2. Be ready
      3. Planning for heavy rain and flooding
      4. Sandbags
      5. Bay of Plenty Civil Defence
      6. Tsunami
    3. Events
      1. Running an event
      2. Event funding framework
      3. Promoting your event
      4. What's On
    4. Grants and funding
      1. Community Grants Fund
      2. Community Development Match Fund
      3. Creative Communities Scheme
      4. Event funding
      5. Grant for DC’s on Papakāinga Housing
      6. Resource Wise Community Fund
    1. Have your say
      1. How to have your say
      2. Projects and open consultations
      3. Public notices
      4. Contact us
    2. Tangata whenua
      1. Tangata whenua committees and groups
      2. Resource management processes
      3. Māori support services
      4. Te Ara Whānui app
    3. Education programmes
      1. Community waste programmes
      2. Learning Through Discovery
      3. Water education resources
      4. Travel safe
  6. CouncilServices, news & members
    1. About your council
      1. Our Council
      2. Commissioners
      3. Mayor and councillors
      4. Council meetings, agendas and minutes
      5. Elections 2024
      6. Working at Council
    2. Council documents
      1. Annual plans
      2. Annual reports
      3. Long-term Plans
      4. Development contributions
      5. Strategies and plans
      6. Policies
      7. Bylaws
      8. Tauranga City Plan
    3. Council news and updates
      1. Latest news
      2. Council meetings
      3. Newsletters
      4. Road closures
      5. Water shutdowns
      6. Public notices
      7. Agrichemical applications
    4. Forms, fees and payments
      1. Forms
      2. Fees and charges
      3. Payments
      4. Invoicing Council
      5. Do it online
    1. Services
      1. Animals
      2. Apply for a service connection (SCA)
      3. Building
      4. Cemeteries
      5. City Operations
      6. Noise control
      7. Planning
      8. Rubbish and recycling
      9. See all services
    2. Working with organisations
      1. Council-controlled organisations
      2. Funded organisations
      3. Tangata Whenua
      4. Building a better Bay
      5. Mainstreet organisations
    3. Water services
      1. The Tauranga Water Conservation Project
      2. Water supply
      3. Stormwater
      4. Wastewater
      5. Waterline
      6. Water Services Reform (Three Waters)
      7. Current water services projects
    4. Contact us
      1. Feedback and complaints
      2. Dispute a parking fine
      3. Weekend and public holiday services
      4. Antenno
      5. Information requests
Living/Rubbish and recycling/Kerbside collections/Tauranga’s kerbside app

Taupānga taparori o Tauranga

Tauranga’s kerbside app

Kerbside app

All your rubbish and recycling services in one place 

Download from the App Store or Google Play.

  • Report missed collections, a missing bin, litter or illegal dumping 
  • Track your collections truck 
  • Check when to put your bins out and what goes in each bin 
  • Get notified about upcoming collections and changes to public holidays 

Troubleshoot your app issue 

Having app issues? You might need to update your app. Try deleting and then downloading again. Otherwise, you might find your issue below. 

If your address isn’t currently working, it might be for the following reasons:

  • You are part of a multiple unit dwelling, instead of having a collection day, you might take your waste and recycling to a bin bay
  • Your property is not serviceable
  • You do not reside in Tauranga City

We’re continuously updating our app to fix any bugs. Please make sure you’re running the most up to date version of the app by deleting it and reinstalling.

If you are using an Apple device, notifications may not display if you don’t use the app very often. You can change this setting by navigating to Settings > Tauranga Kerbside Collections > Notifications > Ensure all notifications are on and set as the banner.

You can find a more comprehensive guide on our website here. If you can’t find your item, please email us at kerbside@tauranga.govt.nz.

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

Back To Top