Additional security measures
We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.
If you are having issues making an online payment, please contact your bank.
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Download from the App Store or Google Play.
Having app issues? You might need to update your app. Try deleting and then downloading again. Otherwise, you might find your issue below.
If your address isn’t currently working, it might be for the following reasons:
We’re continuously updating our app to fix any bugs. Please make sure you’re running the most up to date version of the app by deleting it and reinstalling.
If you are using an Apple device, notifications may not display if you don’t use the app very often. You can change this setting by navigating to Settings > Tauranga Kerbside Collections > Notifications > Ensure all notifications are on and set as the banner.
You can find a more comprehensive guide on our website here. If you can’t find your item, please email us at firstname.lastname@example.org.
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