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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Taupānga taparori o Tauranga

Tauranga’s kerbside app

Kerbside app

All your rubbish and recycling services in one place 

Download from the App Store or Google Play.

  • Report missed collections, a missing bin, litter or illegal dumping 
  • Track your collections truck 
  • Check when to put your bins out and what goes in each bin 
  • Get notified about upcoming collections and changes to public holidays 

Troubleshoot your app issue 

Having app issues? You might need to update your app. Try deleting and then downloading again. Otherwise, you might find your issue below. 

If your address isn’t currently working, it might be for the following reasons:

  • You are part of a multiple unit dwelling, instead of having a collection day, you might take your waste and recycling to a bin bay
  • Your property is not serviceable
  • You do not reside in Tauranga City

We’re continuously updating our app to fix any bugs. Please make sure you’re running the most up to date version of the app by deleting it and reinstalling.

If you are using an Apple device, notifications may not display if you don’t use the app very often. You can change this setting by navigating to Settings > Tauranga Kerbside Collections > Notifications > Ensure all notifications are on and set as the banner.

You can find a more comprehensive guide on our website here. If you can’t find your item, please email us at kerbside@tauranga.govt.nz.

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

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