× Search

Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Hei taone whakawhāiti

An inclusive city

An inclusive city

Tauranga is a city that celebrates our past, is connected in our present and invested in our future.  Where people of all ages, beliefs, abilities and backgrounds are included and feel safe, connected and healthy.

Tauranga Mataraunui -where kotahitanga describes unity or oneness, inclusivity means we value diversity, of race, gender, class, generation etc…This would describe ‘Mataraunui’ the many diverse faces of Tauranga are respected and acknowledged, providing equal opportunity for Tauranga Tangata to engage actively, contribute and benefit.

Success looks like

  • We have connected, engaged and resilient communities that thrive.
  • Our city centre is full of energy, possibility and opportunity.
  • Our unique history and culture is well known and highly valued.
  • Our city is accessible and enables healthy living and recreation to support improved wellbeing.
  • Our city is equitable where resources are prioritised so that everyone has the chance to flourish.
  •  Communities are connected within neighbourhoods and have a sense of belonging to the city as a whole.
  • People feel safe in their communities and when moving around the city.

Together these elements will result in a city that is proud of its history and culture, a city where everyone has an opportunity to thrive and where everyone feels welcome, connected and heard.

Council will contribute by

  • Addressing housing needs, including affordability, and supporting healthy communities.
  • Transforming the city centre into a place where people want to live, work, learn, do business and visit.
  • Reinforcing the cultural foundations provided by mana whenua, recognising and celebrating diversity, and providing equitable access to involvement and participation in city life.
  • Delivering and facilitating cultural experiences that showcase our history and heritage.
  • Eliminating barriers in the physical environments of our city, providing accessible information, and increasing people’s city-wide accessibility.
  • Building a city of connected and liveable neighbourhoods by providing local solutions in places of need and working with others to do the same.
  • Collaborating widely to create safer communities, strengthening community resilience in times of emergency, and supporting water safety messages and responses.

Our Council goals 

Council plays an active role in promoting and influencing social inclusiveness, however, there is currently no adopted Council strategy specific to this community outcome. 

An Inclusive City Strategy could include the following Council goals to reflect recent Long Term Plan decisions and some of the work that Council is already doing in this space:

  • To ensure the planning and development of our city incorporates the fundamental principles of inclusiveness including safety, equity, accessibility, diversity and responsiveness. 
  • To connect, partner and collaborate with our community to build relationships, and support building capacity and capability where it is needed the most.  
  • To work in partnership with tangata whenua and our community to actively reflect Tauranga’s culture and history throughout the city.   
  • To support and enable a wide range of events, activities and programmes that provide something for everyone, connect communities and support health and wellbeing.
  • To move away from a ‘one size fits all’ approach to one that recognises the diversity of our communities, particularly through our communications and engagement practices.

Council’s key moves now to 2031

Investing in solutions that enable our community to connect, explore and engage in valued experiences including the accessible recreation programme, investing in boardwalks, park furniture, shade and sports facilities, $400k each year.

  • Funding contestable community grants fund for community organisations delivering valuable support and services to our community, $1.8m.
  • Supporting the role of arts and culture in adding to our vitality and uniqueness, $750k.
  • Assessing the needs of roller sports, upgrading skatepark facilities, developing the design of a destination skatepark facility and contributing funds towards construction, $900k.
  • Supporting and promoting community pride and belonging, wellbeing and participation, events and activation, community relationships, safety, resilience and social equity.
  • Revitalising the city centre as a regional hub and the ‘heart of the city’, $303m.
  • Creating more liveable places and laying the groundwork for future homes and businesses in Te Papa, Te Tumu and Tauriko, $2.6b.
  • Community facilities and open spaces investment, including aquatics, sports halls, sports fields and libraries, $689m, then ongoing after 2031. 16 |

How our approaches support an inclusive city

Te Tiriti o Waitangi, and the principles of participation, protection and partnership, provide a positive and distinctive foundation for building an inclusive Tauranga. Our commitment to Te Tiriti o Waitangi means to achieve community wellbeing we prioritise tangata whenua as key partners. To action this, a focus on inclusive communication, relationships of integrity and reciprocity to ensure we gain equitable outcomes is vital.

More information on Te Ao Māori approach

Realising the benefits of diversity and striving for an inclusive society improves health, economic and justice outcomes – all leading towards the creation of sustainable communities. Council works with providers to lead and facilitate sustainable community-led solutions across a broad set of programmes. There is room to harness the potential of community knowledge and goodwill and work alongside all our communities in pursuit of shared sustainability goals to improve community wellbeing and social equity.

More information on Sustainability approach

Failing to address social inclusion comes at a cost not just to the excluded individual themselves but their families and whānau; their communities, hāpu and iwi; organisations; and the nation as a whole. As leaders of one of New Zealand’s major cities we are committed to fostering common values and inclusive social norms.

More information on Working beyond Tauranga approach

Success measures include the following…

Improving trends in our communities’ perceptions over time, such as:

  • diminishing numbers of housing-deprived in the city – addressing housing need
  • increasing numbers of events and initiatives, places and spaces that celebrate culture, diversity and Tauranga’s history – increasing vibrancy
  • increasing community preparedness for major emergencies.

Improving Council-related measures, such as:

  • increasing engagement of our communities that tend to be harder to reach.
  • increasing voter turnout in local elections and evidence of increased/broader community engagement in Council decision making processes.

Primary strategy

Tauranga Mataraunui - Inclusive City Strategy 2023-2033 (1.1mb pdf) spells out what needs to happen to ensure Tauranga becomes an inclusive city, for all. The strategy is underpinned by several ‘action and investment plans’ that clearly describe how Council will deliver in this space.

There are also two holistic strategies which contribute across all our community outcomes.  These are the joint sub-regional SmartGrowth Strategy and the iwi-owned Tauranga Moana Iwi Management Plan.

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

Back To Top