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Contacting Council

There are lots of ways you can contact us – whether there’s something that’s really bugging you, a problem with a council-provided service, or you just want to acknowledge the positive work your council and councillors are doing.

We’re here to listen and are committed to providing outstanding service. Like you, Tauranga City Council staff and Elected Members want the best for our city.

Telephone us

Telephone us
Give us a call on 07 577 7000 or fax 577 7193.

Email us

Email us
Email info@tauranga.govt.nz. We will respond to you within two working days.

Online Form Online Form
Complete our feedback form

Facebook logo

 

Facebook
 
Like us on Facebook, share your thoughts and other residents’ views. www.facebook.com/taurangacitycouncil

Twitter Follow us on Twitter
Our Twitter username is @tgacouncil

Write to us

Write to us
Pick up a pen and write to us. Our address is Tauranga City Council, Private Bag 12022, Tauranga 3143.  We will respond to your letter within five working days; if we need longer to give a complete response, we will let you know.

In Person

In person
Call in and speak to one of our friendly and professional customer service advisors: 91 Willow Street, Tauranga. We’ll find the best person for you to talk to. Opening Hours 8am-5pm weekdays (Note: apart from Wednesday hours 9am-5pm) 

Contact an Elected Member Contact an Elected Member
You can contact an elected councillor directly Elected Members Contacts or all of them – they have group email address or you ring 985 6171 to leave a phone message for all of them.
Meet with the Mayor Meet with the Mayor
You can arrange to meet with the Mayor to raise any issues that you have.  Please phone the Mayor’s Executive Assistant on 577 7011.
Speak at a Meeting Speak at a Council meeting
You can request to speak at the beginning of a council meeting. A maximum of 10 minutes is allocated per speaker.  Please contact our Governance team to request this.

Complaints

Council takes complaints seriously and encourages customers to come forward if they are not happy with the service received or the process they have or are going through. Complaints give valuable feedback and opportunities for Council to improve its standards.

As a general rule:

  • complaints are dealt with in confidence. 
    This means the name and address of the person making the complaint is not revealed to the other party, unless required by law to do so or the complainant agrees to the release of the information. 
     
  • we will not deal with anonymous complaints 
     
  • complaints about regulatory issues are not treated as complaints, unless they are concerned about staff behaviour
     
  • complaints about something someone in the community is doing should be in writing and addressed to the “Tauranga City Council” (we will see it gets to the right person)
     
  • complaints about Elected Members should be directed to the Mayor (same postal address as Council)

Note that issues between neighbours are often civil matters and Council does not become involved unless it involves a bylaw or a non-compliance with a consent condition.


Last Reviewed: 29/10/2014