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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


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Rates and property valuation forms

A list of rates, water rates and property valuation forms.

Rates and water rates forms Online PDF Word
Receive your rates invoice by email online - -
Request for confidentiality - (254kb pdf) -
Department of Internal Affairs rates rebate application - - -
Rates remission form - community - (130kb pdf)  
Water rates remission form - (45kb pdf)  
Rates remission form - earthquake strengthening - (115kb pdf)  

Setting up direct debits

Direct debit forms Online PDF Word
Rates online (148kb pdf) (83kb doc)
Water rates online (145kb pdf) (75kb doc)

Property valuations

You can object to a rating valuation, request a rates summary, and send a postal address correction by searching for your property in our property search database.  You can then submit your request using the relevant links from the property details page.

Property valuations Online PDF Word
Make an objection after a city wide revaluation online (16kb pdf) -
Request a Section 16 rating valuation review online (100kb pdf) -

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