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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

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Trade waste ID

Trade Waste ID – your online portal for consents and reporting

We are in the process of introducing a new way to manage all trade waste business. This will standardise processes and make things simpler and consistent. As part of this alignment, all existing customers will need to make an online application for a licence.

To apply or renew a trade waste licence, or do your monthly reporting, our online trade waste portal will be used. Once you're set up in the system, you'll have access to everything you need to manage your trade waste business with us. The portal can be used wherever, whenever from desktop or mobile phone.  

We understand this may take a bit of time and will do what we can to make this process easy for you. Our team will contact you in due course to discuss these changes and provide any guidance if needed.

In the meantime, please contact our trade waste team with any questions by emailing tradewaste@tauranga.govt.nz or call us on 07 577 7000.

Using the Trade Waste ID portal

We will be moving all existing trade waste customers to this new way of working. If you're new to using ID, start with this guide that you can print to use alongside the portal for help.

Trade Waste ID portal user guide (609kb pdf)

Before you start

When using the portal to manage your Trade Waste services you may need to get some things prepared. Our ‘before you start’ checklist will help make sure you have everything you need  on hand to get things sorted quickly.

Before you start checklist (9kb pdf)


Under the new system, trade waste customers will submit their reporting monthly. This ensures data is up to date, variations are picked up relatively quickly and reports can be pulled showing trends and patterns. The data can be submitted online or through the ID phone app (to download after registration), that creates flexibility to use it where and when it most suits you.

Go to Trade Waste ID

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