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Waterline advisory service

Waterline home advisory service

Waterline offers a free home visit service, to help you save water and money by making your home more water efficient.

Our Waterline Advisors can check for leaks, teach you how to fix a leaking tap, show you how to read your water meter and give you suggestions on how to conserve water. They will also give advice on other water-related matters such as your gully traps. 

To take advantage of this free service, book a visit from a Waterline Advisor below or by calling us on 07 577 7000. Our Waterline Advisors are available Tuesday to Thursday from 7am-5pm.

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How to change a tap washer

Check out a short video on how to replace a washer in your tap if it leaks. Please note that you cannot replace washers in some taps. Lever and ceramic taps will need a plumber to fix. Even though most taps have the same parts and the concepts stay the same, they may vary slightly from tap to tap.

How to install a water flow restrictor

If you have a shower at home that is inefficient and uses too much water, you can do something about it by installing a flow restrictor. Watch the below video to discover the three easy steps to help you start saving water today.

If you’re keen to learn more about the three waters, check out our brochures, posters, management guides and more below.

Contact us on 07 577 7000 if you’d like some copies for your school, group or business.

Three Waters

The three waters (64kb pdf) Using rainwater (1.1mb pdf)


Handy tips for watering your garden efficiently (321kb pdf) Leaky tap (632kb pdf) 
Smart water (988kb pdf) Water - how we use it (381kb pdf)

General Guides

Disposals of swimming/spa pool water (domestic pools) and geothermal discharges (115kb pdf)
Don't paint the drain (1mb pdf) Preventing wastewater overflows (2.2mb pdf)
Sea Lettuce (519kb pdf) Managing Sediment Pollution (4.5mb pdf)

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