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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Tūhonohia tō whenua ki te wai

Connect your property to water

If you want to install a new water, wastewater or stormwater connection you must complete a Service Connection Application (SCA) form online.

This form is also required if you want to upgrade, relocate or disconnect existing connections, or install a swimming pool.

As part of your SCA, you will need to submit a site plan which clearly shows the location and size of each proposed connection. Please note that all water supply and drainage work must be carried out by a council-approved licensed contractor.

Apply for a service connection online

Building Consent considerations

If you are applying for a wider building consent your SCA will be reviewed by our Building Development Engineering team as part of your building consent application. Find out more about building consents.

Development Contributions

If you are applying for a new service connection, then development contributions may be payable. Request an estimate of development contributions by completing this online form:

Request an estimate of development contributions

For more information, email developmentcontributions@tauranga.govt.nz or call our Development Contributions team on 07 577 7000.

Matapihi wastewater connections

Some Matapihi properties are connected via an underground pump system to our city’s wastewater network instead of a traditional wastewater connection. This includes two local marae, the kura and kohanga reo plus residential properties near both marae.

Find more information about how these pumps work, and answers to frequently asked questions in the following brochure:

Matapihi wastewater brochure (1.1mb pdf)

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