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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


What am I currently being charged for water

Understand how water, stormwater and wastewater is charged.

Water supply fees

All water is charged based on how many cubic metres (1000 litres) you have used since your water meter was last read (approximately every three months). There is also a base charge for standard domestic customers. Non-standard connections and commercial connections are charged a base rate depending on the size of their service line.

Full list of current water supply fees

Stormwater and Wastewater fees

For businesses, industrial or development other water fees may apply.

Trade waste fees Stormwater fees

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