Ratonga Tiaki Pūkete

Account Management Service

Welcome to the Account Management Service provided by the Tauranga City Council.

Our new service is designed to build strong relationships between developers, key customers, and the Council, assisting you in successfully navigating regulatory processes. From the project inception stage to Code Compliance Certificate (CCC), our dedicated Account Managers will collaborate with you throughout the lifecycle of your project, ensuring a streamlined and efficient experience.

What value will Account Management Provide?

Comprehensive Collaboration: Our Account Managers are assigned to work with various departments within council, including environmental planning, building consents, development works approval, service connection agreements, and any other aspects associated with the council and your project.
They serve as your single point of contact, overseeing the consenting process and facilitating meaningful communication and status updates from the right people at the right time.
Increased Efficiency: Our team of problem solvers is committed to providing consistent and timely information, reducing frustration and churn. By leveraging their expertise, they ensure that the right information reaches you promptly, streamlining the regulatory processes and could save you valuable time.
Technical and Regulatory Support: Our Account Managers are capable of translating technical and regulatory jargon ensuring that you have a comprehensive understanding of the processes and requirements, and empowering you to make informed decisions.
Wrap-around Support: With our Account Management Service, you'll receive wrap-around support, enabling us to identify and address any inconsistencies from both sides. By proactively engaging with your project, we can resolve issues promptly, enhancing the overall efficiency and success of your venture.

Commonly asked questions:

What level of service will you provide?

The level of service provided by our Account Management Service will be discussed and negotiated during the initial meeting. Based on our experience, most projects require somewhere between 1 to 5 hours of support per week, which may vary depending on the specific needs of your project. Our service level will adapt and provide support throughout the entire project lifecycle

Why can’t you process our applications quickly, and then we wouldn’t need you?

We understand the desire for quick application processing, and while we aim for seamless processes and consultants providing perfect applications, we acknowledge that challenges can arise. Our Account Managers are here to assist you in troubleshooting when necessary, providing timely updates, and offering increased certainty for your interactions with Council. Their expertise and proactive involvement are valuable in addressing potential issues before they become significant hurdles. Having an internal point of contact within the Council can ensure a smoother and more efficient experience for our customers.

Will my applications be prioritised?

We do not prioritize applications for customers utilizing the Account Management service. However, having an Account Manager dedicated to overseeing your project will ensure you receive timely information on the progress of your applications, keeping you informed throughout the process.

For more information or to sign up for our Account Management Service, please contact us using the details provided below.

Account Management Details Schedule (36kb doc)

Account Management General Conditions (186kb pdf)