There are lots of ways you can contact us - whether there’s something that’s really bugging you, you have a question, or a great idea to improve our city.
You can also let us know if you have a problem with a council-provided service, or if you just want to acknowledge the positive work your council and councillors are doing. We’re here to listen and are committed to providing outstanding service. Like you, our staff and the commissioners want the best for our city.
Telephone us
Give us a call on 07 577 7000. We’re available 24/7, even on public holidays.
When you call us, we may ask for your contact details and date of birth. This information helps us to make sure your customer records are complete and up-to-date.
Email us
Email info@tauranga.govt.nz and we'll respond to you within two working days.
Feedback and complaints
If you are experiencing a problem with any of our services or you want to let us know what you think of our services or service delivery and how we can improve.
Feedback and complaints form
Complaints procedure
If you have an urgent enquiry or a work request please contact us on 07 577 7000.
Follow our pages and contact us on social media
Facebook: Like us on Facebook, share your thoughts and other residents’ views. www.facebook.com/taurangacitycouncil
LinkedIn: Follow our page on LinkedIn www.linkedin.com/company/tauranga-city-council
Neighbourly: Keep up to date with what’s happening in your neighbourhood and across town https://www.neighbourly.co.nz/organisation/tauranga-city-council
Write to us
Pick up a pen and write to us. Our postal address is Tauranga City Council, Private Bag 12022, Tauranga 3143. We will respond to your letter within five working days; if we need longer to give a complete response, we will let you know.
Talk to a customer services advisor – in person, via phone or virtual meeting
Drop in: call in to our Tauranga or Papamoa sites and speak to one of our friendly and professional customer service advisors. We'll find the best person for you to talk to.
He Puna Manawa - 21 Devonport Road
Our opening hours are 8.30am to 5pm weekdays (on Wednesday we open at 9am).
Papamoa Library
Providing the same services as our City Centre branch, the customer service desk at Papamoa Library is open every Tuesday and Thursday, 9.30am to 12noon and 1pm to 5pm.
Please note: at Papamoa we cannot process cash transactions or any refunds.
Book a meeting:you can book an appointment to talk to a customer service advisor in person, via online (Microsoft Teams) or on the phone.
Book a meeting
Select ‘General enquiries’, the date and time of your choice, and tell us in the notes if you’d like the appointment to be via online (Microsoft Teams), on the phone or in person. One of our team will be in touch to help get you set up for an online meeting if needed.
Our customer service centre is closed on weekends and public holidays. Call us on 07 577 7000 if you need assistance on any of those days.
Contact the commissioners
You can contact the commissioners by phoning 07 577 7000 and leaving a message.
To contact them individually, see the commissioners page.
Commissioner clinics
Commissioner clinics are held once a month – an opportunity to speak to a commissioner directly with any questions or concerns you may have.
More information on Commissioner clinics
Speak at a Council meeting
Do you have a great idea to make your city or your community even better? An innovative proposal to address an issue your city is grappling with?
Come speak to Council in a public forum. Public forums are periods of time set aside at the beginning of committee and council meetings where people or organisations have 5 minutes each to present ideas to their elected representatives.
Contact our governance team to arrange a time by emailing info@tauranga.govt.nz
Official information requests and media enquiries
Make an official information request or media enquiry
Our services on weekends and public holidays
- Our contact centre is available 24/7, even on public holidays, on 07 577 7000.
- Our customer service centre at 21 Devonport Road is closed on weekends and public holidays and for a few days over the summer holidays.
- Our libraries are closed on public holidays, but open most weekends. Note all libraries are closed on Easter Sunday.
- Our transfer stations are open year-round except for Christmas Day, New Year's Day and Good Friday (Easter).
- There are no kerbside rubbish collections on public holidays. Collections will be made one day later for all collection days during the week following public holidays. If your collection day is Friday you may be moved to a Saturday collection.
- Good Friday
Good Friday collections will take place the next day, on Easter Saturday.
- Christmas Day
If Christmas Day falls on a Monday or Tuesday, your collection will be on the Saturday BEFORE.
If Christmas Day falls on a Wednesday, Thursday or Friday your collection will be on the Saturday AFTER.
- New Year’s Day
If New Year’s Day falls on a Monday or Tuesday, your collection will be on the Saturday BEFORE
If New Year’s Day falls on a Wednesday, Thursday or Friday your collection will be on the Saturday AFTER.
- Noise control and animal control services are available 24/7 all year round on 07 577 7000.
- Payment for on-street parking is required from 8am-6pm Monday to Saturday. Both parking buildings are free on weekends (6am Saturday – 6am Monday) and free on public holidays.
Map of where to park in the Tauranga city centre (114kb pdf)