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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online

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Whakapā mai

Contact us

There are lots of ways you can contact us - whether there’s something that’s really bugging you, you have a question, or a great idea to improve our city.

You can also let us know if you have a problem with a council-provided service, or if you just want to acknowledge the positive work your council and councillors are doing. We’re here to listen and are committed to providing outstanding service. Like you, our staff and the commissioners want the best for our city.

Telephone us

Give us a call on 07 577 7000. We’re available 24/7, even on public holidays.

When you call us, we may ask for your contact details and date of birth. This information helps us to make sure your customer records are complete and up-to-date.

Email us

Email info@tauranga.govt.nz and we'll respond to you within two working days.

Feedback and complaints

If you are experiencing a problem with any of our services or you want to let us know what you think of our services or service delivery and how we can improve.

Feedback and complaints form

Complaints procedure

If you have an urgent enquiry or a work request please contact us on 07 577 7000.

Follow our pages and contact us on social media

Facebook: Like us on Facebook, share your thoughts and other residents’ views. www.facebook.com/taurangacitycouncil

LinkedIn: Follow our page on LinkedIn www.linkedin.com/company/tauranga-city-council

Neighbourly: Keep up to date with what’s happening in your neighbourhood and across town https://www.neighbourly.co.nz/organisation/tauranga-city-council

Write to us

Pick up a pen and write to us. Our postal address is Tauranga City Council, Private Bag 12022, Tauranga 3143. We will respond to your letter within five working days; if we need longer to give a complete response, we will let you know.

Talk to a customer services advisor – in person, via phone or virtual meeting

Drop in

Call in to our Tauranga, Pāpāmoa or Greerton sites and speak to one of our friendly and professional customer service advisors. We'll find the best person for you to talk to.

He Puna Manawa - 21 Devonport Road

Our opening hours are 8.30am to 5pm weekdays (on Wednesday we open at 9am).

Pāpāmoa Library

Providing the same services as our city centre branch, the customer service desk at Pāpāmoa Library is open Monday to Friday, 9.30am - 5pm.

Please note: at Pāpāmoa, our staff may be unavailable for 30 minutes between 12-2 and cash transactions or refunds cannot be processed at this site.

Greerton Library

Providing the same services as our city centre branch, the customer service desk at Greerton Library is open Monday to Friday, 9.30am - 5pm.

Please note: at Greerton, our staff may be unavailable for 30 minutes between 12-2 and cash transactions or refunds cannot be processed at this site.

The Mount Hub - 9 Prince Avenue

Providing the same services as our city centre branch, The Mount Hub is open Monday to Friday, 9.30am - 4pm.

Please note: at the Mount Hub we cannot process cash transactions or any refunds.

The Mount Hub will be closed between 9:30am – 1:00pm on 7 September 2023, 7 March 2024, and 2 May 2024.

Book a meeting

You can book an appointment to talk to a customer service advisor in person, via online (Microsoft Teams) or on the phone.

Book a meeting

Select ‘General enquiries’, the date and time of your choice, and tell us in the notes if you’d like the appointment to be via online (Microsoft Teams), on the phone or in person. One of our team will be in touch to help get you set up for an online meeting if needed.

Our customer service centre is closed on weekends and public holidays. Call us on 07 577 7000 if you need assistance on any of those days.

Contact the commissioners

You can contact the commissioners by phoning 07 577 7000 and leaving a message.

To contact them individually, see the commissioners page.

Commissioner clinics

Commissioner clinics are held once a month – an opportunity to speak to a commissioner directly with any questions or concerns you may have.

More information on Commissioner clinics

Speak at a Council meeting

Do you have a great idea to make your city or your community even better? An innovative proposal to address an issue your city is grappling with?

Come speak to Council in a public forum. Public forums are periods of time set aside at the beginning of committee and council meetings where people or organisations have 5 minutes each to present ideas to their elected representatives.

Contact our governance team to arrange a time by emailing info@tauranga.govt.nz

Official information requests and media enquiries

Make an official information request or media enquiry

Our services on weekends and public holidays

Te Maunga Transfer Station

Te Maunga Transfer Station is open from 9am-5pm on Saturday, Sunday and Public Holidays.

Parking

While payment for on-street parking is required from 8am-5pm Monday to Friday, both parking buildings are free on weekends (6am Saturday – 6am Monday) and free on public holidays.

Map of where to park in the Tauranga city centre (1.8mb pdf)

Public holiday dates 2024

  • Anniversary weekend: 28 January
  • Waitangi day: 6 February
  • Good Friday: 29 March
  • Easter Monday: 1 April
  • Anzac day: 25 April
  • Kings birthday: 3 June
  • Matariki: 28 June
  • Labour day: 28 October

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