There are lots of ways you can contact us - whether there’s something that’s really bugging you, you have a question, or a great idea to improve our city.
You can also let us know if you have a problem with a council-provided service, or if you just want to acknowledge the positive work your council and councillors are doing. We’re here to listen and are committed to providing outstanding service. Like you, our staff, the mayor, and councillors want the best for our city.
Telephone us
Give us a call on 07 577 7000. We’re available 24/7, even on public holidays.
When you call us, we may ask for your contact details and date of birth. This information helps us to make sure your customer records are complete and up-to-date.
Email us
Email info@tauranga.govt.nz and we'll respond to you within two working days.
Feedback and complaints
If you are experiencing a problem with any of our services or you want to let us know what you think of our services or service delivery and how we can improve.
Feedback and complaints form
Complaints procedure
If you have an urgent enquiry or a work request please contact us on 07 577 7000.
Follow our pages and contact us on social media
Facebook: Like us on Facebook, share your thoughts and other residents’ views. www.facebook.com/taurangacitycouncil
LinkedIn: Follow our page on LinkedIn www.linkedin.com/company/tauranga-city-council
Neighbourly: Keep up to date with what’s happening in your neighbourhood and across town https://www.neighbourly.co.nz/organisation/tauranga-city-council
Write to us
Pick up a pen and write to us. Our postal address is Tauranga City Council, Private Bag 12022, Tauranga 3143. We will respond to your letter within five working days; if we need longer to give a complete response, we will let you know.
Talk to a customer services advisor – in person, via phone or virtual meeting
Drop in
Call in to our Tauranga, Pāpāmoa, Greerton or Mount Maunganui sites and speak to one of our friendly and professional customer service advisors. We'll find the best person for you to talk to.
Customer Service Centre at Tauranga Library: He Puna Manawa, 21 Devonport Road
- Our opening hours are 9.30am - 5pm, Monday to Friday.
- EFTPOS / credit card are all accepted - PayWave is available with a 1.3% surcharge.
Pāpāmoa Library, 15 Gravatt Road
- Providing the same services as our city centre branch, the customer service desk at Pāpāmoa Library is open Monday to Friday, 9.30am-12pm and 1pm-5pm.
- Please note: refunds cannot be processed at this site. PayWave is available with a 1.3% surcharge.
Greerton Library, 139 Greerton Road
- Providing the same services as our city centre branch, the customer service desk at Greerton Library is open Monday to Friday, 9.30am-12pm and 1pm-5pm.
- Please note: refunds cannot be processed at this site. PayWave is available with a 1.3% surcharge.
Mount Maunganui Library, 398 Maunganui Road
- Providing the same services as our city centre branch, the customer service desk at Mount Maunganui Library is open Monday to Friday, 9.30am-12pm and 1pm-5pm.
Please note: refunds cannot be processed at this site. PayWave is available with a 1.3% surcharge.
For assistance paying your rates, refer to rates in person for days and times and payment options.
Paying with cash?
As of 31 March 2025, Tauranga City Council no longer accepts cash as a form of payment. Come see our friendly staff at your local Library Community Hub and they can help you set up a different payment method. And if you prefer to continue paying with cash, you can do so in participating post shops.
For more information visit www.tauranga.govt.nz/cashless.
Book a meeting
You can book an appointment to talk to a customer service advisor in person, via online (Microsoft Teams) or on the phone.
Book a meeting
Select ‘General enquiries’, the date and time of your choice, and tell us in the notes if you’d like the appointment to be via online (Microsoft Teams), on the phone or in person. One of our team will be in touch to help get you set up for an online meeting if needed.
Our customer service centre is closed on weekends and public holidays. Call us on 07 577 7000 if you need assistance on any of those days.
Contacting and engaging with our mayor
Mayoral clinic dates
Speak at a Council meeting
Do you have a great idea to make your city or your community even better? An innovative proposal to address an issue your city is grappling with?
Come speak to Council in a public forum. Public forums are periods of time set aside at the beginning of committee and council meetings where people or organisations have 5 minutes each to present ideas to their elected representatives.
Contact our governance team to arrange a time by emailing info@tauranga.govt.nz
Official information requests and media enquiries
Make an official information request or media enquiry
Our services on weekends and public holidays
Te Maunga Transfer Station
Te Maunga Transfer Station is open from 9am-5pm on Saturday, Sunday and Public Holidays.
Parking
While payment for on-street parking is required from 8am-5pm Monday to Friday, both parking buildings are free on weekends (6am Saturday – 6am Monday) and free on public holidays.
Map of where to park in the Tauranga city centre (1.8mb pdf)
Public holiday dates 2025
- Anniversary weekend: 27 January
- Waitangi day: 6 February
- Good Friday: 18 April
- Easter Monday: 21 April
- Anzac day: 25 April
- Kings birthday: 2 June
- Matariki: 20 June
- Labour day: 27 October