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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


How to save water

Small changes in water use can make a big difference in maintaining a sustainable water supply to the city now, and into the future. We need to make every drop count.

The climate and weather patterns are changing in Tauranga, and across the globe. Over the past five years we have experienced record dry weather and more recently experienced unprecedented wet weather. These changing climatic conditions can put pressure on our water supply to the city.

In Tauranga our water is drawn from three spring-fed streams. During periods of hot, dry weather the aquifers that supply our streams do not recharge at the same rate that we are taking water. During heavy rain events demand for water eases, however it brings challenges in our ability to treat water due to the extra sediment stirred up. Whatever the weather, good water conservation practices are needed.

Water saving tips, inspiration and news

Shorter shower kit

Posted: 27 March 2023

We can help your business save water and cut spending on water and power bills with our shorter shower kit.

Restrictions amended to allow more watering of vege gardens

Posted: 14 November 2022

Water Watchers, the year-round plan for managing water in Tauranga, has been approved by Tauranga City Council to remain through to 2026.

Watching water use at home, at work, and in the community

Posted: 17 October 2022

After regular rain and a wet winter, water conservation may not be front of mind for many people.

Using less in the laundry

Posted: 15 October 2022

Up to a quarter of a household’s water is used in the laundry and hundreds of litres can be washed down the drain every day.


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