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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online



Stormwater, flooding and drainage

Stormwater is the runoff of rainwater from hard surfaces such as buildings, footpaths and roads. Our stormwater network is designed to safely drain rain away from where we live, work and play to prevent flooding.

Report pollution

To report pollution in our streams, rivers or harbour, please phone Bay of Plenty Regional Council’s 24-hour pollution hotline: 0800 884 883.

If you see pollution in an open drain or our stormwater system (such as road grates), please phone Tauranga City Council: 07 577 7000 or contact us online.

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

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