× Search

Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


Kōnae pānga whenua

Property files

Property files provide useful and important information if you are considering buying a property, building a house or dwelling or making any changes to a property.

Property files are delivered either on USB stick or via email.

Order your property file now

What is on a property file?

  • Building consents
  • Building plans
  • Code compliance certificates
  • Certificate of acceptance documents
  • As-builts (internal sewer and stormwater plans)
  • Planning and subdivision information - resource consents

All associated cross-lease properties and unit title property information will be provided in the property file.

The scanned images of the property files are high-resolution and very good quality so you can be assured of a replica of the original.

Fees and delivery

Property files cost $68.00 (incl. GST). They are delivered either on USB stick or via email and take three working days to compile.

Via email: you will receive an email with a link to download your property file via secure FTP (file transfer protocol) and save it on your computer. The link is valid for 14 days.

On USB stick: you can either pick up your property file USB from our customer service centre at 21 Devonport Road, or have it couriered to you for a $7.00 fee. Please count two extra working days for courier delivery. Courier delivery is only available to addresses within New Zealand and is not available on weekends or public holidays.

Property files are not available in paper form.

Property file enquiries

If you have an enquiry about a property you own, are interested in, or a property file you've received please book a virtual meeting. Select the service you need as well as the date and time and one of our team will be in touch by Microsoft Teams or phone to help get you set up.

If you would like to talk to us in person or by phone still use the link below to book a meeting – just tell us your preference in the request.

Book a virtual meeting

If joining by Microsoft Teams the minimum requirements are:

Video calls and meetings on a Windows PC

  • Computer operating system: Windows 10
  • Video: USB 2.0 video camera
  • Voice: Compatible microphone and speakers, headset with microphone, or equivalent device

Video calls and meetings on a Mac

  • Computer operating system: MacOS X 10.11 El Capitan or later
  • Video: Compatible webcam
  • Voice: Compatible microphone and speakers, headset with microphone, or equivalent device

Video calls on a mobile phone

  • Download the Microsoft Teams application from the Android or Apple app store

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

Back To Top