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Water faults and issues

Have you spotted a problem that is impacting drinking water, stormwater or wastewater? Please let us know so we can resolve it as soon as we can.

To report pollution in our streams, rivers or harbour, please phone Bay of Plenty Regional Council’s 24-hour pollution hotline: 0800 884 883.

If you see pollution in an open drain or our stormwater system (such as road grates, gutters or stormwater ponds), please phone Tauranga City Council: 07 577 7000.

Report a water problem

Current water shutdowns and wastewater overflow notifications

View all water shutdowns View all wastewater overflow notifications

Annual water mains scouring

11/08/2025 - 24/08/2025

Annual Water Mains Scouring Program (flushing) in Cambridge Heights, Bethlehem, Brookfield, Judea, Otumoetai, Pillans point and Matua.

Annual water mains scouring

25/08/2025 - 7/09/2025

Annual Water Mains Scouring Program (flushing) in Pyes Pa, The Lakes Residential, The Lakes Industrial, Welcome Bay, Ohauiti, Hairini, Maungatapu.

Annual water mains scouring

8/09/2025 - 21/09/2025

Annual Water Mains Scouring Program (flushing) in Mount Maunganui, Arataki, Matapihi, Bayfair, Papamoa, Papamoa East.

Wastewater Overflow Notification - Hammond Street, Welcome Bay

10/07/2025 8:00 am

This is to notify you that a wastewater overflow has occurred at Hammond Street on 10 July 2025.

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