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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

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Water faults and issues

Have you spotted a problem that is impacting drinking water, stormwater or wastewater? Please let us know so we can resolve it as soon as we can.

To report pollution in our streams, rivers or harbour, please phone Bay of Plenty Regional Council’s 24-hour pollution hotline: 0800 884 883.

If you see pollution in an open drain or our stormwater system (such as road grates, gutters or stormwater ponds), please phone Tauranga City Council: 07 577 7000.

Report a water problem

Current water shutdowns and wastewater overflow notifications

View all water shutdowns View all wastewater overflow notifications

Wastewater Overflow Notification - 51 Dive Crescent, Tauranga

23/05/2024 7:30 a.m.

This is to notify you that a wastewater overflow has occurred at 51 Dive Crescent, Tauranga today, Thursday 23 May 2024.

All clear - Wastewater Overflow Notification - 219 Fraser Street

25/03/2024 8:00 a.m. - 29/05/2024 5:00 p.m.

This is to notify you that the wastewater overflow which occurred at 219 Fraser Street, Tauranga, on 25 March 2024 is now all clear. 

All clear - Wastewater Overflow Notification - Sharyn Place

24/03/2024 8:00 a.m. - 29/05/2024 5:00 p.m.

This is to notify you that the wastewater overflow which occurred at 23 Sharyn Place, Brookfield, Tauranga, on 24 March 2024 is now all clear.

Wastewater Overflow Notification - 412 Ngatai Road, Bellevue, Tauranga

16/05/2024 8:00 a.m.

This is to notify you that a wastewater overflow has occurred at 412 Ngatai Road, Bellevue, Tauranga on 16 May 2024.

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