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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

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Water faults and issues

Have you spotted a problem that is impacting drinking water, stormwater or wastewater? Please let us know so we can resolve it as soon as we can.

To report pollution in our streams, rivers or harbour, please phone Bay of Plenty Regional Council’s 24-hour pollution hotline: 0800 884 883.

If you see pollution in an open drain or our stormwater system (such as road grates, gutters or stormwater ponds), please phone Tauranga City Council: 07 577 7000.

Report a water problem

Current water shutdowns and wastewater overflow notifications

View all water shutdowns View all wastewater overflow notifications

Wastewater Overflow Notification - Landscape Road, Otumoetai

18/06/2024 8:00 a.m.

This is to notify you that a wastewater overflow has occurred at Landscape Road, Otumoetai on 18 June 2024.

Water Shutdown - Cameron Road

20/06/2024 10:00 p.m. - 21/06/2024 3:00 a.m.

Thursday 20 June 2024
10:00pm to 3:00am

Water Shutdown - Eversham Road and Gloucester Road

23/06/2024 11:00 p.m. - 24/06/2024 4:00 a.m.

Sunday 23 June 2024
11:00pm to 4:00am

Water Shutdown - Tarawera Street, Snowden Street, Sefton Street

20/06/2024 9:00 a.m. - 3:00 p.m.

Thursday 20 June 2024
9:00am to 3:00pm

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