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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

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Water faults and issues

Have you spotted a problem that is impacting drinking water, stormwater or wastewater? Please let us know so we can resolve it as soon as we can.

To report pollution in our streams, rivers or harbour, please phone Bay of Plenty Regional Council’s 24-hour pollution hotline: 0800 884 883.

If you see pollution in an open drain or our stormwater system (such as road grates, gutters or stormwater ponds), please phone Tauranga City Council: 07 577 7000.

Report a water problem

Current water shutdowns and wastewater overflow notifications

View all water shutdowns View all wastewater overflow notifications

Water shutdown - Thirteenth Avenue and Cameron Road

1/05/2025 10:00 pm - 2/05/2025 2:00 am

Thursday 1 May 2025
10:00pm to 2:00am

Water shutdown - Darraghs Road, Waikareao Way, Darraghs Lane and Barossa Way

30/04/2025 9:00 am - 4:00 pm

Wednesday 30 April 2025
9:00am to 4:00pm

Water shutdown - Joyce Road

8/05/2025 8:30 am - 4:30 pm

Thursday 8 May 2025
8:30am to 4:30pm

Water shutdown - MacDonald Street

28/04/2025 8:00 pm - 29/04/2025 4:00 am

Monday, 28 April 2025 and Tuesday 29 April 2025
8:00pm - 4:00am

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