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COVID-19: information

Right now, our focus is on supporting your welfare and maintaining the essential services you rely on like water, sewage and transport. Some other services are disrupted though, and most public facilities are shut. Find out what's happening with our services, facilities, parks and venues: www.tauranga.govt.nz/covid19  |  For information on coronavirus: covid19.govt.nz  |  Stay safe and be kind to one another - kia kaha Tauranga.

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COVID-19

Tauranga City Council COVID-19 update on essential services, facilities and venues.

In light of the government raising the COVID-19 response alert, Tauranga City Council is re-directing its focus and workforce onto essential services which the public rely on.

We are focused on the public’s long-term welfare and the city’s key infrastructure, including water, sewage, transport and the contractors who deliver council services.

For more information visit the Ministry of Health and Covid19.govt.nz

To report an alert level 4 breach to Police, use the online form on the Police website

Council services, facilities, venue and event information
 

Our contact centre is available 24/7 on +64 7 577 7000 – call us, especially if you have an urgent service request. You can also email us on info@tauranga.govt.nz but it may take a few days for us to get back to you.

The customer service centre is closed.

Find out your options for making payments to council

There will be no disruption to city water supplies or waste water services. We will continue to respond to maintenance requests. However, we will need to reduce our response to non-essential service requests. You can help by only reporting issues that need an urgent response, such as water outages, pipe breaks or major leaks, sewer breaks or blockages and overflows. Should you use wet wipes to clean, please bin them not flush them.

Transfer stations/recycling centres

Both transfer stations (including the recycling centres), as well as the Jack Shaw cleanfill site are closed to the public until the end of the lockdown.

If you normally take your recycling to the recycling centres, please dispose of it in your kerbside rubbish collection instead.

Kerbside collections

All kerbside waste collection services (including rubbish, recycling and garden waste) whether they are undertaken by us or private waste service providers, will continue as normal, unless otherwise stated by your private waste service provider.

If you have any questions around your service, or need to report any missed collections, please contact your private waste service provider directly. If your enquiry relates to the council rubbish bag service or the glass collection service, please call us on +64 7 577 7000.

We will be regularly reviewing what level of service is necessary to serve our community, as well as ensuring we are keeping workers safe. We'll communicate any changes via our website and social media channels.

Kerbside rubbish collection

Official council rubbish bags can be purchased from the supermarket as normal. Place bags on the kerbside by 7.30am on your normal collection day.

Kerbside recycling with private contractors

If you have a kerbside recycling wheelie bin with a private waste company, you can continue to put it out for collection as normal during the lockdown. Note that your recycling will be sent to landfill rather than being recycled during this period, due to the hand sorting required for recycling.

Council kerbside glass collection

We will continue to provide the fortnightly kerbside glass recycling collection, but we will not be hand sorting the glass bottles and jars at the kerbside. So crates containing items other than glass bottles and jars will not be collected. The glass will get recycled as mixed colour glass, rather than being separated into different colours during the lockdown period. Please continue to follow the collection guidelines: 

  • only place your crate out for collection if it is more than half full
  • do not over fill your crates
  • place your crate on the kerbside at 7.30am on your normal collection day.
     

Public bins

Public bins will continue to be monitored and emptied.

Many park gates will be locked, however many of our parks and reserves are still open to the public (except Mauao, McLaren Falls Park and TECT All-Terrain Park which are all closed). As per the Government’s instructions, people can still go for a walk outdoors, providing you keep your distance from others. That means two-metres away at all times.

Playgrounds

All playgrounds are closed. Please stay away from playgrounds and avoid touching playground equipment.

Boat ramps

All boat ramps are closed.

McLaren Falls Park

McLaren Falls Park is closed.

Mauao

Mauao is closed.

TECT All-Terrain Park

TECT All-Terrain Park is closed.

Papamoa Hills Regional Park

Papamoa Hills is managed by Bay of Plenty Regional Council – please check their website for the most up to date information.

All Tauranga City Libraries are closed. If you have any library items, please hold onto them for now. You will not accrue any late fines on library items. You will still have access to our extensive eCollections and online resources.

Managing your account online

You can manage your library account online by logging in with the barcode number on your library card and your PIN/password. You can then browse the digital library to check out our eCollections and online resources.

For more information, visit our library website.

All Bay Venues facilities are closed. More information available on the Bay Venues website

If you're finding it hard to get the essentials for your home, or you know of someone else in this position - please call 0800 884 222 (7am to 7pm, 7 days a week).

There are also a number of community and social services who are supporting those in need during the lockdown. If you need help, there are services that are available to support you.

Tauranga community and social services available during the lockdown (269kb pdf)

Central Government's welfare factsheet (249kb pdf)

When you are outside of your home you must keep a 2m distance from other people at all times whether walking, running or cycling. Check for others before using narrow walkways, tracks or bridges and give way when possible. More info can be found on the covid-19 website.

Matapihi Bridge walkway closed

With an average width of 1.5m, the bridge's walkway is too narrow for people to maintain the Government advised safe physical distance of 2m. As a result the Matapihi Bridge walkway is closed until further notice.

Animal services will continue to manage the pound and respond to dangerous and wandering dogs.

During the lockdown, please keep your dog on a leash at all times while walking it - even in areas that are usually off-leash. Not everyone appreciates being approached by dogs, especially when we're all trying to maintain a safe distance from each other.

Baycourt Community & Arts Centre will remain closed until further notice.

Scheduled events at Baycourt from now up until Thursday, 23 April (subject to change) are now cancelled or postponed.

All ticketing enquiries, refunds and exchanges will be handled by Ticketek.  Please contact Ticketek directly by phoning 0800 842 538 or email online@ticketek.co.nz  Please be patient as the Ticketek team is currently processing a large number of refunds, so response times may be longer than usual.

Building inspections 

All building inspections have ceased until further notice. We will not be taking any further bookings until after the lockdown has been lifted.

At this stage, all the inspection bookings already in the system will be pushed out to the next start date once the lockdown is lifted. All inspections will remain in the same order that they were booked. 

Resource consents and planning

We are likely to experience challenges providing regular services and meeting statutory time frames as our staff will be working remotely. 

It may be appropriate to apply to extend resource consent processing timeframes, this however will only occur where all reasonable efforts have been made to meet normal timeframes.  

Please advise us whether there are any critical timing issues related to your application, or whether an application is non urgent (given current circumstances) and you agree to the proactive measure of a timeframe extension.  If the latter is agreeable, we suggest an initial two-week extension.

Any person who wishes to make an application during the next four weeks is required to do so via our online lodgement system.

Building consent applications and processing

Please continue to submit all building consent applications through AlphaOne.

We will continue to process building consent applications during the lockdown, aiming at achieving the 20-business day timeframe. However due to the current circumstances your application may be further delayed. MBIE has provided direction on this, allowing flexibility and they will continue to monitor the situation.

If you have already submitted an application and are now unsure if you want to continue, you have two options:

  • put it on hold - you can do this for up to 110 days
  • withdraw your application.

Both options must be done via your agent. Please be aware that if you choose to withdraw your application, you will need to pay the charges on any processing work completed up until the date of the withdrawal.

Applications requiring section 72, section 75 or encumbrance notices 

We can process section 72 and section 75 certificates, as they can be electronically signed by a delegated staff member.

We cannot process encumbrance notices as they need to be manually signed. All encumbrance notices will go on hold until we are out of lockdown and issuing dates will therefore be delayed.

Our communications team will be on hand to keep our communities updated and informed, as well as answer any media enquiries. We will continue to post updates on and respond to customers’ requests on our social media channels (Facebook, Neighbourly, Twitter and LinkedIn), but ask that you contact us via phone on +64 7 577 7000 instead with any urgent or service-related requests.

All face-to-face engagement is now on hold and we are reviewing our projects which require consultation over this period. We will be looking to establish more online opportunities for you to share your feedback, and will have more information on this available soon.

Annual Plan 2020/21

Consultation will occur in April, with exact dates to be finalised soon. Information will be made available on the draft Annual Plan 2020-21 page

The mayor and councillors will still need to make decisions over this period. An emergency committee has been set up. It will have three members: the mayor, the deputy mayor and a councillor. The councillor involved will depend on the nature of the topic being considered.

The public will not be able to attend any Council meetings. However, they will be live streamed which you can view on our website.
Council meetings live stream

All public events and gatherings have now been cancelled. 

Check the My Tauranga website or specific event organisers' websites/Facebook pages for further information.

Self-contained vehicles are acceptable places for self-isolation under the current restrictions. If someone living in a self-contained vehicle hasn't been able to find a formal freedom camping site, we ask that they camp responsibly and considerately during the lockdown period.

Please report concerns about people not self-isolating to the Police; they are responsible for enforcing the Government's Alert Level 4 restrictions.

We’ll continue to process requests for LIM reports and property files, with a few changes:

  • the urgent residential LIM service is no longer available; the standard 10-day service applies to all new orders
  • we will only be able to deliver LIM reports and property files via email (through FTP) – hard copy LIM reports and property files on USB will not be available until further notice

If you wish to cancel a LIM or property file order, call us on +64 7 577 7000

Our customer service centre and NZ Postshops are closed during the lockdown. In addition we cannot process cheques sent to us via post, due to the manual handling required.

So if you normally use any of these methods to pay for things like water rates or infringements, please check out our alternative payment methods instead.

Go to 'Do it online' at the top of our website to find out more about other ways to pay - or give us a call on +64 7 577 7000 with any questions.

Conforming to government instructions, all planned work on council construction and maintenance projects will stop fo the duration of the lockdown. Work sites are being made safe and will be shut down. Sites will be inspected regularly throughout the lockdown to make sure they remain safe.

We’re not collecting parking fees for the duration of the COVID-19 Alert Level 4 lockdown.
The fee suspension applies to all on and off-street parking spaces, including parking buildings and leased car parks. 

Our focus during the lockdown period is on safe and considerate parking. If you’re concerned about someone being parked illegally, please call our contact centre on +64 7 577 7000 

The cemetery is closed to the public. The front gates to the park will remain closed throughout the lockdown period.

No funeral services can be held on the grounds. Cremations and burials are still possible, but the public will not be able to attend. 

If you're having trouble paying your rates during the COVID-19 lockdown, our staff may be able to help. Please phone +64 7 577 7000 or email arrangements@tauranga.govt.nz and we'll get back to you as soon as we can.

More information about rates and rates rebates

We will continue to deal with immediate safety issues like dangerous potholes and debris on the road. Other than emergencies, all planned work on the transport network will stop for the duration of the lockdown. This includes construction projects, resealing, kerb repairs and footpath upgrades. All work sites have been shut down and made safe. We will inspect these sites each day throughout the lockdown to make sure they remain safe.

The Tauranga Transport Operations Centre (TTOC) continues to operate, monitoring traffic and CCTV cameras. 

We will not mow/maintain stormwater reserves until mid-April. This means that temporarily, you will see longer grass growth in those areas. After then, we will conduct maintenance of those reserves once a month (mowing, and clearing inlets, outlets and pathways), to ensure the reserves can do their job in case of a heavy rain event, and that you can enjoy them as places for recreation and exercise. Rodent control will continue as usual. 

Contractors are on call to respond to issues that present an immediate risk to human safety. Street light faults should be reported to the council as usual, but some faults that would normally be fixed within a couple of days won’t be fixed until after the lockdown is lifted.

The Historic Village venues, retailers and services are now closed to the public. However, the village grounds remain open.

The grounds provide a walkway through to Kopurererua Valley. As per the Government’s instructions, people can still go for a walk outdoors, providing you keep your distance from others. That means two-metres away at all times.


Last Reviewed: 01/04/2020

Western Bay of Plenty funders collaborate for Rapid Response COVID-19 Fund

Posted: 02 April 2020

Funders in the Western Bay of Plenty have come together to establish a new Rapid Response Fund to support community groups who are experiencing increased demand and/or funding shortfall as a result of COVID-19.

Mayor’s update 31.03.2020

Posted: 01 April 2020

The mayor answering some of the questions and concerns people have asked over the last week.

Matapihi Bridge walkway closed

Posted: 31 March 2020

To stop the spread of COVID-19, Matapihi Bridge Walkway is closed until further notice. 

Tauranga’s waste collections during shutdown

Posted: 27 March 2020

Rubbish and recycling (collection and disposal) is an essential service, and a priority for our city. We want our community to know that all kerbside rubbish and recycling collection services will continue as normal.

Parking fee collection on hold for COVID-19 lockdown

Posted: 26 March 2020

Tauranga City Council will not collect parking fees for the remainder of the COVID-19 Alert Level 4 lockdown.

Mauao closed to the public from 11.59pm tonight

Posted: 25 March 2020

Due to the volume of users, the narrowness of some tracks, no way to effectively manage safe physical distances or trace users, Mauao Trust and Tauranga City Council have closed all Mauao tracks to the public.

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