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Additional security measures

We are aware that some customers are having issues making payments online. This is due to Visa and Mastercard now enforcing two-factor authentication on all payments in order to increase security.

If you are having issues making an online payment, please contact your bank.

Do it online


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How to have your say

Giving us your input is one way you can contribute to our city’s future and help the Council make the right decisions.

Below are some of the ways to have your say:

Participate in consultations and engagements

You can give your views and influence decisions on plans, policies and projects that are going through consultation or engagements.

Opportunities for sharing your ideas and feedback can include surveys, workshops, open days where you can chat directly with staff, the mayor and councillors, and formal submission processes. As part of formal submission processes you can also choose to speak in support of your submission at the hearing of the matter.  

View current consultations and projects

Contact the Commissioners

To contact the Commissioners individually use their contact details or you can attend a Commissioner clinic and speak to a commissioner directly with any questions or concerns you may have. If you would like to book a 20 minute clinic time please contact Executive Assistant Maree King on maree.king@tauranga.govt.nz to make an appointment.

Speaking at a Council meeting

Do you have a great idea to make your city or your community even better? An innovative proposal to address an issue your city is grappling with? Come speak to Council in a public forum.

Public forums are periods of time set aside at the beginning of committee and council meetings where people or organisations have five minutes each to present ideas.

Contact Council's governance team on 07 577 7000 or email democracy.services@tauranga.govt.nz to arrange a time.

General feedback or report a problem

If you are experiencing a problem with any of our services or you want to let us know what you think of our services or service delivery and how we can improve, you can give us general feedback.

Urgent enquiry

If you have an urgent enquiry call Council on 07 577 7000.

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